>Fact of the matter is that I have > become convinced that those that know how to actually TROUBLESHOOT > problems are in the very small minority in this industry.
I think this is really the crux of the matter, I find the ability to troubleshoot multi-vendor complexity is getting to be a rare commodity, its something thats very hard to interview people for. Nowadays people are so proud of their certification and specialized domain knowledge that they actively avoid learning or thinking about stuff outside of their specialized area.
