If it is Office 365 and not Live/Hotmail, then there are a few more spots. 1) Basic Microsoft Spam Filter. 2) Microsoft deeper check of the links (just had this one give us many issues with the organizations own link showing as phishing). This is in the security center under quarantine. 3) Organizations custom exchange rules. 4) Users' custom rules (I have had many users create a rule that will move the email to another folder and they just forgot and can't be bothered to search for it)
Thanks, Michael Irvine -----Original Message----- From: mailop <mailop-boun...@mailop.org> On Behalf Of Jarland Donnell via mailop Sent: Thursday, May 9, 2024 13:10 To: mailop@mailop.org Subject: [mailop] "The email didn't arrive" to Office 365 CAUTION: This email originated from outside of the organization. Do not click any links or open attachments unless you recognize the sender and know the content is safe. Hey friends, Quick question for you experts. What do you find to be the most common root cause for reports of emails not being received by Office 365 domains, when you can confirm conclusively that Microsoft accepted the email? Obviously spam folder delivery should rank high, but what else? Are there admin settings for Office 365 organizations that result in emails being accepted by their servers but not delivered to the recipients? Maybe quarantined somewhere? We hear it often but we've never had a failed test to Outlook/Hotmail/O365, and yet still people open support tickets making claims that we failed to deliver the emails. We rarely hear back from them after asking them to tell their recipient to contact their IT department about it. So I feel a bit in the dark as to what other things to suggest beyond: 1. Check spam folder 2. Contact IT dept I sure would like to have more clear and direct suggestions in my arsenal. Jarland _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop _______________________________________________ mailop mailing list mailop@mailop.org https://list.mailop.org/listinfo/mailop
