Hey friends,
Quick question for you experts. What do you find to be the most common
root cause for reports of emails not being received by Office 365
domains, when you can confirm conclusively that Microsoft accepted the
email? Obviously spam folder delivery should rank high, but what else?
Are there admin settings for Office 365 organizations that result in
emails being accepted by their servers but not delivered to the
recipients? Maybe quarantined somewhere?
We hear it often but we've never had a failed test to
Outlook/Hotmail/O365, and yet still people open support tickets making
claims that we failed to deliver the emails. We rarely hear back from
them after asking them to tell their recipient to contact their IT
department about it. So I feel a bit in the dark as to what other things
to suggest beyond:
1. Check spam folder
2. Contact IT dept
I sure would like to have more clear and direct suggestions in my
arsenal.
Jarland
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