> > I can second this
It's really interesting to (try) to follow all the discussions about spam folder and in general if the oligopoly have truly won or not. In this case, I'm bringing my grain of salt regarding the utility of the spam folders. I believe they have a real purpose. The issue here is in naming more than anything else. What annoys most the people here is the term, "spam"; Gmail, by default, offers a few tabs acting has folders: "Primary", "Social", "Promotions", ... The spam folder is no more than another folder, except it's placed elsewhere. On top of that, the idea of having a spam folder is to remove the noise in your inbox by providing a "best guess" at what is spam. But since it is automated and can not be guaranteed to be 100% spam, the availability of the spam folder let the end user decide if the spam is indeed spam, or not. I believe that having a spam folder is useful to avoid having to first filter all my emails by removing the junk ones first, before reading the important one. If I'm missing an email, I can simply check the Spam folder, which will be faster (and less tedious) than reaching out to the sender for him to send another copy (hoping it wasn't an automated email, otherwise I'm good to wait on the support team to respond in a few hours at best ...) As long as checking emails for spam will be automated, with a possibility for false positives, the spam folder will remain the best solution from an end-user point of view. Le jeu. 15 sept. 2022 à 15:26, Gellner, Oliver via mailop <mailop@mailop.org> a écrit : > Hello, > > > Am 14.09.2022 um 16:55 schrieb Thomas Walter via mailop < > mailop@mailop.org>: > > > > First of all: I am fed up with telling people to look for missing emails > in their spamfolders. > > > > If I have to check a spamfolder for false positives every day, I can > just have them delivered to my inbox. The spamfolder does not have an > advantage then. > > > > Your user's opinion on that will change as soon as someone missed a bid > or contract, because it hid in the spam folder :). > > I can second this, at least for personal emails. In my experience > automatically redirecting all suspected emails to a spam folder comes close > to the frowned upon blackholing of emails: The email is successfully > accepted but not delivered to any inbox and not read or even noticed by > anyone. For the users I work with, the vast majority does not check their > spam folder, either due to lack of knowledge or because they don’t feel > like wading through a list with 99% spam content. Therefore if the false > positive rate of the spam filter is not zero, emails are lost. > > On the other hand if emails categorized as spam are rejected, the sender > gets notified - similar to an out of office notification and at least has > the chance to act on it. While users do not understand the non delivery > reports, let alone are able to fix them, most of them realize that > something did not work as expected when a lenghty error notification shows > up in their mailbox after pressing the send button. > > For transactional emails it is a different story, because most systems > sending out automated emails seem to live in a phantasy world and do not > handle the case that emails are undeliverable. If such emails are rejected, > the sending party often simply ignores the error and nothing ever happens. > > — > BR Oliver > > ________________________________ > > dmTECH GmbH > Am dm-Platz 1, 76227 Karlsruhe * Postfach 10 02 34, 76232 Karlsruhe > Telefon 0721 5592-2500 Telefax 0721 5592-2777 > dmt...@dm.de<mailto:dmt...@dm.de> * www.dmTECH.de<http://www.dmtech.de> > GmbH: Sitz Karlsruhe, Registergericht Mannheim, HRB 104927 > Geschäftsführer: Christoph Werner, Martin Dallmeier, Roman Melcher > ________________________________ > Datenschutzrechtliche Informationen > Wenn Sie mit uns in Kontakt treten, beispielsweise wenn Sie an unser > ServiceCenter Fragen haben, bei uns einkaufen oder unser dialogicum in > Karlsruhe besuchen, mit uns in einer geschäftlichen Verbindung stehen oder > sich bei uns bewerben, verarbeiten wir personenbezogene Daten. > Informationen unter anderem zu den konkreten Datenverarbeitungen, > Löschfristen, Ihren Rechten sowie die Kontaktdaten unserer > Datenschutzbeauftragten finden Sie hier< > https://www.dm.de/datenschutzerklaerung-kommunikation-mit-externen-493832 > >. > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop >
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