It appears that Scott Mutter via mailop <mailopl...@amssupport.info> said:
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>The issue - at least to me - has always been that Microsoft is viewed as
>this big, huge company that can do no wrong.

I don't think anyone has said that.  Microsoft's mail systems have accreted
over the years and are held together with chewing gum and baling wire.

On the other hand, if the recipients of the mail don't complain when they
don't get it, it's hard for the mail system operator to feel very motivated
to do anything about it, whether Microsoft or anyone else.

It's not just bulk mailers who overestimate how much their recipients
want their mail.

R's,
John
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