They are constrained by only being able to reply with boilerplate. You can keep on escalating … or Cc me if things are really still murky, but hopefully only if the process itself is busted. The complaints still need to be kept in the, “Funnel”.
I don’t scale. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? From: mailop <mailop-boun...@mailop.org> On Behalf Of Scot Berggren via mailop Sent: Tuesday, October 1, 2019 2:57 PM To: mailop@mailop.org Subject: Re: [mailop] Change at Microsoft on September 4th Checking to see if others are still seeing unusual filtering/spam placement when mailing to the Microsoft domains. We have a few clients that appear to still be affected, but wasn’t sure if things have improved elsewhere. Escalated tickets continue to result in the same unhelpful answers. Thanks, Scot From: mailop <mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>> On Behalf Of Scott Southard via mailop Sent: Monday, September 23, 2019 10:29 AM To: Tracey Crawford <tracey.crawf...@sparkpost.com<mailto:tracey.crawf...@sparkpost.com>> Cc: mailop <mailop@mailop.org<mailto:mailop@mailop.org>> Subject: Re: [mailop] Change at Microsoft on September 4th For what it's worth, on our end, today we saw things go back to normal. Not sure if things have changed on Microsoft's side, but everything is looking much healthier for us. On Mon, Sep 23, 2019 at 7:57 AM Tracey Crawford via mailop <mailop@mailop.org<mailto:mailop@mailop.org>> wrote: We are seeing this issue here as well for many clients. Submitting a ticket and replying back and forth has not really helped. I have explained that there was no visible change in the senders' practices and that literally the SNDS went from green to red in one day. The response I have received is "As previously stated, your IP(s) do not qualify for mitigation at this time ... At this point, I would suggest that you review and comply with Outlook.com's technical standards. This information can be found at https://postmaster.live.com/pm/postmaster.aspx<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpostmaster.live.com%2Fpm%2Fpostmaster.aspx&data=02%7C01%7Cmichael.wise%40microsoft.com%7C757075b8a3104341bb2208d746bad94f%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637055640634061868&sdata=j%2Bpnx%2FbgSLA8oPC9T3hOk63kLc2oI2wL9Mr5k9u0FkQ%3D&reserved=0>. We regret that we are unable to provide any additional information or assistance at this time." It is quite difficult to identify the issue when there has been no change in their sending practices and I am getting the same response for all of the clients. Tracey Crawford
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