For what it's worth, on our end, today we saw things go back to normal. Not sure if things have changed on Microsoft's side, but everything is looking much healthier for us.
On Mon, Sep 23, 2019 at 7:57 AM Tracey Crawford via mailop < mailop@mailop.org> wrote: > We are seeing this issue here as well for many clients. Submitting a > ticket and replying back and forth has not really helped. I have explained > that there was no visible change in the senders' practices and that > literally the SNDS went from green to red in one day. The response I have > received is "As previously stated, your IP(s) do not qualify for mitigation > at this time ... At this point, I would suggest that you review and comply > with Outlook.com's technical standards. This information can be found at > https://postmaster.live.com/pm/postmaster.aspx. We regret that we are > unable to provide any additional information or assistance at this time." > It is quite difficult to identify the issue when there has been no change > in their sending practices and I am getting the same response for all of > the clients. > > Tracey Crawford > > > > > On Sun, Sep 22, 2019 at 12:02 PM <mailop-requ...@mailop.org> wrote: > >> Send mailop mailing list submissions to >> mailop@mailop.org >> >> To subscribe or unsubscribe via the World Wide Web, visit >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> or, via email, send a message with subject or body 'help' to >> mailop-requ...@mailop.org >> >> You can reach the person managing the list at >> mailop-ow...@mailop.org >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of mailop digest..." >> >> >> Today's Topics: >> >> 1. Re: Change at Microsoft on September 4th (Kevin A. McGrail) >> >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Sun, 22 Sep 2019 11:59:50 -0400 >> From: "Kevin A. McGrail" <kevin.mcgrail-mai...@pccc.com> >> To: John Stephenson <johnstephenso...@gmail.com>, Michael Wise >> <michael.w...@microsoft.com> >> Cc: "mailop@mailop.org" <mailop@mailop.org> >> Subject: Re: [mailop] Change at Microsoft on September 4th >> Message-ID: <6658531f-8645-d366-ba7e-90c741e6e...@pccc.com> >> Content-Type: text/plain; charset="utf-8" >> >> Michael, >> >> [thanks for your helpful post!] >> >> Anytime I try and open a ticket, I just get "We're sorry, but something >> went wrong on our end. Please try again later" >> >> http://go.microsoft.com/fwlink/?LinkID=614866 >> >> https://support.microsoft.com/en-us/supportrequestform/ doesn't work any >> more. >> >> I was also given >> >> https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3 >> and that seems to link to the same form with the same error. >> >> This change in September really is quite bad. Luckily it is only >> hitting the freemail (msn/live/hotmail/outlook) but I have to imagine if >> it is hitting my firm, the false positive rate must be astronomical but >> impossible to measure because they are just blocking IPs. >> >> Regards, >> KAM >> >> On 9/12/2019 7:15 PM, John Stephenson via mailop wrote: >> > I'm seeing it as well. I'm seeing it manifest in a significant rise >> > in temp fails for some clients who haven't had any significant volume >> > or reputation changes and I'm seeing the Green/Yellow/Red status in >> > SNDS fluctuate significantly as well, along with inbox placement. >> > >> > Good luck out there! >> > >> > J >> > >> > On Thu, Sep 12, 2019 at 3:23 PM Michael Wise via mailop >> > <mailop@mailop.org <mailto:mailop@mailop.org>> wrote: >> > >> > >> > >> > I’m not in a position to comment … >> > >> > >> > >> > If anyone is still seeing issues, I’d strongly suggest opening a >> > ticket: >> > >> > >> > >> > http://go.microsoft.com/fwlink/?LinkID=614866 >> > >> > (Max CIDR range is a /24; if you have more, break >> > them up. Sorry, it’s a requirement currently) >> > >> > >> > >> > More general information can be found here: >> > >> > >> > >> > https://sendersupport.olc.protection.outlook.com/pm/ >> > >> > >> > >> > You should get a response from the Robot more or less immediately. >> > If you don’t get either the first response, or a Mitigation >> > decision, within 24 hours, I’d suggest opening another ticket just >> > in case. >> > >> > After that robot Mitigation decision, if there are still issues, >> > please reply to the decision email, and state your case. >> > You will then be talking to a real human (won’t be me, sorry). >> > >> > I am not in a position to bypass the Suppport Funnel process >> > described above; I don’t scale. >> > >> > If for some reason the process is not working currently, I may be >> > able to bring issues to the attention of others, but cannot make >> > promises on their behalf. >> > >> > As for the Abuse@ issues John is seeing, I’m poking around finding >> > who best to address that. >> > >> > >> > >> > Aloha, >> > >> > Michael. >> > >> > -- >> > >> > *Michael J Wise* >> > MicrosoftCorporation| Spam Analysis >> > >> > "Your Spam Specimen Has Been Processed." >> > >> > Got the Junk Mail Reporting Tool >> > <http://www.microsoft.com/en-us/download/details.aspx?id=18275>? >> > >> > >> > >> > *From:* mailop <mailop-boun...@mailop.org >> > <mailto:mailop-boun...@mailop.org>> *On Behalf Of *Caitlin Brodie >> > via mailop >> > *Sent:* Thursday, September 12, 2019 2:05 PM >> > *To:* mailop@mailop.org <mailto:mailop@mailop.org> >> > *Subject:* [mailop] Change at Microsoft on September 4th >> > >> > >> > >> > Hey Mailop, >> > >> > >> > >> > It sounds like a lot of senders saw issues with Microsoft on >> > September 4th, and open rates dropped but then recovered the next >> day. >> > >> > >> > >> > We also saw issues starting on September 4th, but our IPs' >> > reputation in SNDS hasn't recovered yet, and neither has our open >> > rate to Microsoft domains. >> > >> > >> > >> > Has anyone else continued to see deliverability issues to >> > Microsoft domains after September 4th? We're trying to gauge >> > whether this is related to those more widespread problems or not. >> > >> > >> > >> > Thank you! >> > >> > _______________________________________________ >> > mailop mailing list >> > mailop@mailop.org <mailto:mailop@mailop.org> >> > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> > >> > >> > _______________________________________________ >> > mailop mailing list >> > mailop@mailop.org >> > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> -- >> *Kevin A. McGrail* >> CEO Emeritus >> >> Peregrine Computer Consultants Corporation >> 10311 Cascade Lane >> Fairfax, VA 22032 >> >> http://www.pccc.com/ >> >> 703-359-9700 / 800-823-8402 (Toll-Free) >> 703-798-0171 (wireless) >> kmcgr...@pccc.com <mailto:kmcgr...@pccc.com> >> >> https://www.linkedin.com/in/kmcgrail >> >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20190922/e647b8a3/attachment.html >> > >> -------------- next part -------------- >> A non-text attachment was scrubbed... >> Name: nhhphigooohjhedd.png >> Type: image/png >> Size: 6806 bytes >> Desc: not available >> URL: < >> https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20190922/e647b8a3/attachment.png >> > >> >> ------------------------------ >> >> Subject: Digest Footer >> >> _______________________________________________ >> mailop mailing list >> mailop@mailop.org >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> >> >> ------------------------------ >> >> End of mailop Digest, Vol 143, Issue 40 >> *************************************** >> > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >
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