Michael, [thanks for your helpful post!]
Anytime I try and open a ticket, I just get "We're sorry, but something went wrong on our end. Please try again later" http://go.microsoft.com/fwlink/?LinkID=614866 https://support.microsoft.com/en-us/supportrequestform/ doesn't work any more. I was also given https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3 and that seems to link to the same form with the same error. This change in September really is quite bad. Luckily it is only hitting the freemail (msn/live/hotmail/outlook) but I have to imagine if it is hitting my firm, the false positive rate must be astronomical but impossible to measure because they are just blocking IPs. Regards, KAM On 9/12/2019 7:15 PM, John Stephenson via mailop wrote: > I'm seeing it as well. I'm seeing it manifest in a significant rise > in temp fails for some clients who haven't had any significant volume > or reputation changes and I'm seeing the Green/Yellow/Red status in > SNDS fluctuate significantly as well, along with inbox placement. > > Good luck out there! > > J > > On Thu, Sep 12, 2019 at 3:23 PM Michael Wise via mailop > <mailop@mailop.org <mailto:mailop@mailop.org>> wrote: > > > > I’m not in a position to comment … > > > > If anyone is still seeing issues, I’d strongly suggest opening a > ticket: > > > > http://go.microsoft.com/fwlink/?LinkID=614866 > > (Max CIDR range is a /24; if you have more, break > them up. Sorry, it’s a requirement currently) > > > > More general information can be found here: > > > > https://sendersupport.olc.protection.outlook.com/pm/ > > > > You should get a response from the Robot more or less immediately. > If you don’t get either the first response, or a Mitigation > decision, within 24 hours, I’d suggest opening another ticket just > in case. > > After that robot Mitigation decision, if there are still issues, > please reply to the decision email, and state your case. > You will then be talking to a real human (won’t be me, sorry). > > I am not in a position to bypass the Suppport Funnel process > described above; I don’t scale. > > If for some reason the process is not working currently, I may be > able to bring issues to the attention of others, but cannot make > promises on their behalf. > > As for the Abuse@ issues John is seeing, I’m poking around finding > who best to address that. > > > > Aloha, > > Michael. > > -- > > *Michael J Wise* > MicrosoftCorporation| Spam Analysis > > "Your Spam Specimen Has Been Processed." > > Got the Junk Mail Reporting Tool > <http://www.microsoft.com/en-us/download/details.aspx?id=18275>? > > > > *From:* mailop <mailop-boun...@mailop.org > <mailto:mailop-boun...@mailop.org>> *On Behalf Of *Caitlin Brodie > via mailop > *Sent:* Thursday, September 12, 2019 2:05 PM > *To:* mailop@mailop.org <mailto:mailop@mailop.org> > *Subject:* [mailop] Change at Microsoft on September 4th > > > > Hey Mailop, > > > > It sounds like a lot of senders saw issues with Microsoft on > September 4th, and open rates dropped but then recovered the next day. > > > > We also saw issues starting on September 4th, but our IPs' > reputation in SNDS hasn't recovered yet, and neither has our open > rate to Microsoft domains. > > > > Has anyone else continued to see deliverability issues to > Microsoft domains after September 4th? We're trying to gauge > whether this is related to those more widespread problems or not. > > > > Thank you! > > _______________________________________________ > mailop mailing list > mailop@mailop.org <mailto:mailop@mailop.org> > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop -- *Kevin A. McGrail* CEO Emeritus Peregrine Computer Consultants Corporation 10311 Cascade Lane Fairfax, VA 22032 http://www.pccc.com/ 703-359-9700 / 800-823-8402 (Toll-Free) 703-798-0171 (wireless) kmcgr...@pccc.com <mailto:kmcgr...@pccc.com> https://www.linkedin.com/in/kmcgrail
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