Why do you open a new ticket and not respond to the old one? When I’ve dealt with MS on behalf of clients (which, admittedly, has been a while), I’ve always kept everything in the same ticket.
Is there something I’m missing that makes it better to open a new ticket? laura > On 16 Jan 2019, at 06:13, Benjamin BILLON <bbil...@splio.com> wrote: > > Seems really on&off. People reported a few days ago that yay, they finally > got answers to their requests. > Your message indicates it's not "solved", but it's been like that for months. > > I guess the best (and most awful) way would be to open a new ticket if > there's no feedback after 24 hours (given them some margin out of the 8h SLA) > > -- > Benjamin > > > From: mailop <mailop-boun...@mailop.org <mailto:mailop-boun...@mailop.org>> > On Behalf Of Christina Hoheisel via mailop > Sent: mercredi 16 janvier 2019 02:08 > To: mailop@mailop.org <mailto:mailop@mailop.org> > Subject: [mailop] Microsoft Support System Down? > > Hello Everyone, > > For the past couple weeks we've noticed an issue with Microsoft's support > system. After submitting a new support request, we receive the auto-response > message noting that the ticket has been received and we should expect to > receive a response within 8 hours (like normal), but then we never actually > receive a response. The first time we noticed this happening was at the end > of December and the issue still persists. Is anyone else having luck with > getting through to Microsoft support right now? I appreciate your help with > this. > > Thanks, > > Christina > > -- > Christina Hoheisel > Technical Account Manager > SparkPost <http://sparkpost.com/> > > _______________________________________________ > mailop mailing list > mailop@mailop.org <mailto:mailop@mailop.org> > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop> -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
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