I know that the auto-responses indicate that replying to them won't work, but I've had success replying directly to those with the common keywords.
On Wed, Jan 16, 2019 at 2:08 PM Michael Wise via mailop <mailop@mailop.org> wrote: > > > I’m not in a position to comment … ☹ > > But others have been informed of y’all’s concerns. > > > > Aloha, > > Michael. > > -- > > *Michael J Wise* > Microsoft Corporation| Spam Analysis > > "Your Spam Specimen Has Been Processed." > > Got the Junk Mail Reporting Tool > <http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? > > > > *From:* mailop <mailop-boun...@mailop.org> *On Behalf Of *Benjamin BILLON > *Sent:* Tuesday, January 15, 2019 10:14 PM > *To:* mailop <mailop@mailop.org> > *Subject:* Re: [mailop] Microsoft Support System Down? > > > > Seems really on&off. People reported a few days ago that yay, they finally > got answers to their requests. > > Your message indicates it's not "solved", but it's been like that for > months. > > > > I guess the best (and most awful) way would be to open a new ticket if > there's no feedback after 24 hours (given them some margin out of the 8h > SLA) > > > > -- > *Benjamin* > > > > *From:* mailop <mailop-boun...@mailop.org> *On Behalf Of *Christina > Hoheisel via mailop > *Sent:* mercredi 16 janvier 2019 02:08 > *To:* mailop@mailop.org > *Subject:* [mailop] Microsoft Support System Down? > > > > Hello Everyone, > > > > For the past couple weeks we've noticed an issue with Microsoft's support > system. After submitting a new support request, we receive the > auto-response message noting that the ticket has been received and we > should expect to receive a response within 8 hours (like normal), but then > we never actually receive a response. The first time we noticed this > happening was at the end of December and the issue still persists. Is > anyone else having luck with getting through to Microsoft support right > now? I appreciate your help with this. > > > > Thanks, > > > > Christina > > > > -- > > Christina Hoheisel > > Technical Account Manager > > SparkPost <http://sparkpost.com/> > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >
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