Hi there, It's understood and proven, Outlook.com can accept emails, deliver them to inbox, then move them to Junk folder a few seconds later. This a posteriori moving makes sense to clean users' inboxes from scams, phishing or spams that have been spotted a little too late.
My case (SRX1448704980ID) of course is far from these contexts, and yet I couldn't get any sensible answer. The keyword "escalation" seems broken ... I had other, unrelated cases fixed in a breeze (or two). So, I'm keeping the ticket open by asking for news every few days, but I just can't stop thinking there's something abnormal here, and I apparently can't wave enough for this to be noticed. I (non-secretly) hope the Microsoft folks in the list would be able to poke around internally, but I'm still convinced this is not how this should be handled. Side notes: * I _did_ see changes in the Support process recently. Now there's a templated confirmation email sent, subject lines and some URLs have been updated (copy/pasted part are still pointing to https://postmaster.live.com/snds/FAQ.aspx and http://postmaster.msn.com/snds/ though), so I _know_ there are people working there, and this is greatly appreciated. * Do not put List-unsubscribe URLs in your emails with the Support (when providing samples of headers, for instance), as something, somewhere, apparently checks what's behind the link. By "clicking" on it. Cheers, -- Benjamin
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