On Fri, 8 Jun 2018 at 17:53, Michael Peddemors <mich...@linuxmagic.com> wrote:
> [...]
> And while using that as feedback might seem the logical conclusion, in
> the real world we still see more feedback reports from legitimate email
> the customer should have wanted, vs emails tagged as spam that are spam.

Well, this is very surprising to me. Anyone else record similar scenario?

I know much more users that use the "mark as spam" on their inboxes
than users that dig in their junk folder to mark something as "non
spam".
I'd love to get some stats about "mark as spam" vs "mark as non spam"
from Google or Microsoft, just to get some real data about this!

And I know a lot of systems where there's no spam folder in "inbound"
but there's a "mark as spam" so that you can only make reports for
spam but you can't really make reports for non spam.

In fact I still have to understand how spam reports and false positive
reports are collected in the whole plesk world (I guess you know what
I'm talking about): I've had multiple recipients using plesk that were
willing to report false positives for the MIPSPACE-POOR list (or other
lists used there by default) but I've not been able to explain them
how to report the false positive and had to explain them how to remove
the MIPSPACE-POOR lookup. I really tried hard to find a better way
than explaining them how to disable that list, but failed.

Stefano

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