Thanks all! Very helpful and inline with what I was thinking! Nick Schafer Technical Account Manager, Mailgun <http://www.mailgun.com/> Add me on LinkedIn <https://www.linkedin.com/in/nicholas-schafer-6a0a3753/>
On Wed, Nov 15, 2017 at 12:27 PM, Ken O'Driscoll <k...@wemonitoremail.com> wrote: > On Wed, 2017-11-15 at 11:56 -0600, Nick Schafer wrote: > > My question is, is there anything that could inadvertently trigger a spam > > complaint for a recipient without their knowing? My hunch is some sort of > > mailbox add on or something to that extent but wanted to hear others > > thoughts. > > > > Of course, the recipient may have accidentally clicked "spam" or "junk" > > and they just forgot :) > > Some users hit "spam" when they want to unsubscribe, others when they want > to move a mail out of their inbox. > > Some users also consider their trash folder to be a valid place for storing > previous correspondence. > > The user in question could also have created an automatic filter that > matched a particular key word and marked those emails as spam. > > Bottom line is that you don't know what they're doing, how they use email > or how a mailbox provider will treat some of their actions (particularly > automated ones). > > Occasional false positives are part of the course. > > Ken. > > -- > Ken O'Driscoll / We Monitor Email > t: +353 1 254 9400 | w: www.wemonitoremail.com > > Need to understand deliverability? Now there's a book: > www.wemonitoremail.com/book > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >
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