I'm starting to open tickets as a business customer of the the Office cloud. Of course it has absolutely nothing to do with this and will get nothing done - but I understand very well the need to build some critical mass of signals that a problem needs attention, to get things rolling in a large organization. Hopefully, some QA process will correlate tickets.
Thanks for your help! Davide Davide Migliavacca cto, ContactLab Tel +39 02 2831181 www.contactlab.com -----Original Message----- From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Michael Wise via mailop Sent: 10 November 2017 01:05 To: Emre Üst |euro.message| <emre....@euromsg.com> Cc: Maarten Oelering <maar...@postmastery.net>; Benjamin BILLON <bbillon...@splio.fr>; mailop@mailop.org Subject: Re: [mailop] Hotmail and 4.5.1 4.7.500 Server Busy with some In retrospect, I suspect the word that best fits is, "Official". I understand the strain on this, and am doing the best I can to get the data in front of the right people to get an official response, or at the very least, get the issue (whatever it may be) resolved. BTW, somehow this thread has grown sufficently large that all my responses are now put in the moderation queue. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool <http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? From: Emre Üst |euro.message| [mailto:emre....@euromsg.com] Sent: Thursday, November 9, 2017 12:45 PM To: Michael Wise <michael.w...@microsoft.com> Cc: Maarten Oelering <maar...@postmastery.net>; Benjamin BILLON <bbillon...@splio.fr>; mailop@mailop.org Subject: Re: [mailop] Hotmail and 4.5.1 4.7.500 Server Busy with some Hello Michael , Your support team no longer answers the tickets. We still keep getting the 4xx error as server busy. When will a legal explanation come from Hotmail (or Microsoft)? Thank you On Fri, Nov 3, 2017 at 10:21 PM, Michael Wise <michael.w...@microsoft.com <mailto:michael.w...@microsoft.com> > wrote: The AS codes are internal IDs, and are not ASNs. Each one means something different. Conflating the different codes is pretty much the same as saying, "My Mail Was Blocked!" It's not overly helpful in diagnosing the issue. Again, open a ticket; it's the only wat to get visibility on general issues. https://go.microsoft.com/fwlink/?LinkID=614866&clcid <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkID%3D614866%26clcid&data=02%7C01%7CMichael.Wise%40microsoft.com%7C79b96c02fd9c4cbea02708d527b2bd03%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636458571002178942&sdata=gaNW%2BDE%2FFZFGKFN5AViECe0Us5kBktJ2NB%2FbmqeetCE%3D&reserved=0> Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fdetails.aspx%3Fid%3D18275&data=02%7C01%7CMichael.Wise%40microsoft.com%7C79b96c02fd9c4cbea02708d527b2bd03%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636458571002178942&sdata=vmfoiT0zGsDKEFun%2BY1O0pQ4FQsAUqDoOWdd1n60APw%3D&reserved=0> ? From: Maarten Oelering [mailto:maar...@postmastery.net <mailto:maar...@postmastery.net> ] Sent: Friday, November 3, 2017 12:22 AM To: Benjamin BILLON <bbillon...@splio.fr <mailto:bbillon...@splio.fr> > Cc: "Emre Üst |euro.message|" <emre....@euromsg.com <mailto:emre....@euromsg.com> >; mailop@mailop.org <mailto:mailop@mailop.org> ; Michael Wise <michael.w...@microsoft.com <mailto:michael.w...@microsoft.com> > Subject: Re: [mailop] Hotmail and 4.5.1 4.7.500 Server Busy with some We are seeing this error on specific sender IPs. So “Server busy” may be intentionally and dependent on the sender. There are also many versions of this error, with at least 6 different AS codes. Some occur after MAIL FROM, some occur after RCPT TO, and some occur after DATA. Previously Hotmail said something like “We have limits for how many messages can be sent per hour and per day”. Very useful, you knew that reputation was the issue. Now we just see “Server busy” with an internal code, and we have to guess what’s wrong. It would be helpful to know more about these AS codes. Or at least which ones are sender issues and which ones receiver issues. This will also relieve Microsoft support I guess. Maarten Oelering Postmastery On 3 Nov 2017, at 07:49, Benjamin BILLON via mailop <mailop@mailop.org <mailto:mailop@mailop.org> > wrote: Sorry to interrupt, I just have a suggestion that maybe Michael could forward internally: there used to have a Status page for various Microsoft services, it either moved to some secret place or was removed. There's now a page for Office365 clients (however being myself client the page generates an asp error, but that's not the purpose of my message). Could there be such a page somewhere again? If there are issues, just being aware of them will already help ESPs and senders to 1) be patient and 2) show to their clients or boss that yes, it happens, ISPs can have outages or problems too. I have no idea what format it would take, probably a "working / not working" flag wouldn't be very useful, unless it's service by service (but I don't think MS would disclose such level of details). Knowing if it's geographically limited could be interesting to. Is it a realistic suggestion, or should I put this dream in the shredder? Cheers, -- Benjamin 2017-11-03 14:19 GMT+08:00 Emre Üst |euro.message| <emre....@euromsg.com <mailto:emre....@euromsg.com> >: Hi Michael, Yes we are still seeing same code . 2017-11-03 09:17:02 "451 4.7.500 Server busy. Please try again later from []. (AS3110)" received from hotmail-com.olc.protection.outlook.com <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhotmail-com.olc.protection.outlook.com%2F&data=02%7C01%7CMichael.Wise%40microsoft.com%7C9bdf992d777c4d59babf08d5228b97b1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636452905315563012&sdata=mv7S03krs60%2FCygAHKOTA5aT0vXCnyA4mvGLC8OmXYc%3D&reserved=0> (104.47.5.33) matching /451 4.7.500 Server busy/ We cant send even 1000 mails to Hotmail per day . Thank you On Fri, Nov 3, 2017 at 12:13 AM, Michael Wise <michael.w...@microsoft.com <mailto:michael.w...@microsoft.com> > wrote: This may be related to an incident a few days ago. Are you still seeing the 4xx retry results? Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fdetails.aspx%3Fid%3D18275&data=02%7C01%7CMichael.Wise%40microsoft.com%7C9bdf992d777c4d59babf08d5228b97b1%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636452905315563012&sdata=Af6ODQb%2F2iF8YsyDkmu4cl3rUUrbXL0Z2OG2XwHSAQM%3D&reserved=0> ? From: Emre Üst |euro.message| [mailto:emre....@euromsg.com <mailto:emre....@euromsg.com> ] Sent: Thursday, November 2, 2017 1:05 PM To: Michael Wise <michael.w...@microsoft.com <mailto:michael.w...@microsoft.com> > Cc: mailop@mailop.org <mailto:mailop@mailop.org> Subject: Re: [mailop] Hotmail and 4.5.1 4.7.500 Server Busy with some Hi Michael , Unfortunately , it doesnt work . Outlook Support team said that there is not blocking on their side . Although the ips are Returnpath certified. Sometimes we also get 421 RP-001 (BAY004-MC2F28) errors. But mostly 451 4.7.500 Server busy. Meanwhile, on snds I see that there is a lot of difference between the number of RCPT fields and Message recipientss. For Exp. RCPT commands 111829 DATA commands 106093 Message recipients 1215 Thank you On Thu, Nov 2, 2017 at 10:18 PM, Michael Wise <michael.w...@microsoft.com <mailto:michael.w...@microsoft.com> > wrote: Please open a ticket. https://go.microsoft.com/fwlink/?LinkID=614866&clcid <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkID%3D614866%26clcid&data=02%7C01%7CMichael.Wise%40microsoft.com%7C2f4782c55b2f40a5ef4208d5222d0ad3%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636452499220192627&sdata=HbSg8Akc%2Bgzia7rHrKlJdRYe39MdC%2BmbpA95OGbvLqo%3D&reserved=0> Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fdetails.aspx%3Fid%3D18275&data=02%7C01%7CMichael.Wise%40microsoft.com%7C2f4782c55b2f40a5ef4208d5222d0ad3%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C636452499220192627&sdata=wjcH9RyKmDm9pNbnw02s9sUTdWVcaWqtb1m1UiN8Hkg%3D&reserved=0> ? From: mailop [mailto:mailop-boun...@mailop.org <mailto:mailop-boun...@mailop.org> ] On Behalf Of Emre Üst |euro.message| Sent: Wednesday, November 1, 2017 2:20 PM To: mailop@mailop.org <mailto:mailop@mailop.org> Subject: Re: [mailop] Hotmail and 4.5.1 4.7.500 Server Busy with some Hello Michael, We have same issues 185.11.213.11;185.11.213.12;185.11.213.13;185.11.213.14;185.11.213.15 İts kind of like all network blocked . 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