Well, actually it depends on how the identifiers are defined, if they are almost unique per messages sent, that's normal, but we don't have enough infos here on how the identifiers are assigned/defined.
users spam rate is the spam rate for your whole domain, not depending if it reach any max spam rate on Gmail, so you can have a 0.1% rate for example On feedbackloop page, you have the spam rate per identifier, an identifier has to identify a specific customer, a campaign, a mail flow, so you can have rates per identifiers, which works fine on our side actually. You can have datas for an identifier only if it reach a non negligeable rate, basically, if you have datas for an identifier, it means there is an issue with the flow identified. 2017-07-31 15:50 GMT+02:00 Benjamin BILLON via mailop <mailop@mailop.org>: > Digging up this topic, > > @Anna> you might have had some feedback from Google about that since your > message? > > I can still sleep at night, but I'm curious about the outcome! > -- > > Benjamin > > 2017-05-31 18:23 GMT+02:00 Nick Schafer <n...@mailgun.com>: > >> The feedback loop shouldn't include messages caught by their spam filter >> as users aren't able to complain against a message already in the spam >> folder. The feedback loop is used to identify campaigns in a sender's >> traffic that are getting a high volume of complaints from Gmail users. From >> my understanding the user reported spam number would be the overall rate >> that day for that DKIM domain while the feedback loop would be for the >> identifier specified. But if the only messages they sent that day had the >> broadcast identifier, i would expect the rates to be much closer. Maybe an >> error or someone complaining then marking not spam, and then doing the same >> thing over and over? >> >> Nick Schafer >> Technical Account Manager, Mailgun <http://www.mailgun.com/> >> m:(210) 833-3933 >> >> On Wed, May 31, 2017 at 5:53 AM, Paul Smith <p...@pscs.co.uk> wrote: >> >>> On 31/05/2017 10:29, Anna Ward wrote: >>> >>> I've talked to a bunch of different industry folks at this point, and no >>> one seems to understand the difference between "user reported spam" and >>> "feedback loop spam" in Google Postmaster Tools >>> <https://support.google.com/mail/answer/6227174?hl=en>. >>> >>> A notable example for me was May 8th when a client's DKIM domain showed >>> a 100% "feedback loop spam rate" but only a 0.1% "user reported spam rate" ( >>> screenshots <http://howdyanna.com/xnnd/>). >>> They sent to about 4000 Gmail addresses that day, and the one identifier >>> in the Feedback Loop graph was "broadcast" (represents the message type, a >>> bulk-send newsletter). All of their outgoing mail used the "broadcast" >>> identifier like this: Feedback-Id: xxxx:xxxx:broadcast:getresponse >>> >>> I just can't think of a scenario where the Feedback Loop could be at >>> 100% but the Spam Rate ("user reported") would be at only 0.1%. How are >>> such drastic differences possible? >>> >>> >>> If the feedback loop includes messages caught by their spam filter, then >>> if their spam blocked everything, that would show 100% as spam, but most >>> users wouldn't see the spam or bother reporting it as spam (because it's >>> already been caught) so the user reported spam rate would be approaching >>> zero. >>> >>> >>> >>> >>> _______________________________________________ >>> mailop mailing list >>> mailop@mailop.org >>> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >>> >>> >> >> _______________________________________________ >> mailop mailing list >> mailop@mailop.org >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> >> > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > >
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