Hi Nicolas Orange.fr / wanadoo.fr can be a real pain. Beginning 2015 we started seeing more and more spam from their "MAIL-ESSENTIALS-FRANCE" IP Ranges.
Their abuse desk never reacted to any complaints. Escalations via Orange Switzerland lead to nothing, because the brand 'orange' in France apparently had been bought by France Telecom who had nothing to do with the rest of the 'Orange' company. After some analyzing of the amount of spam versus ham from their ranges we concluded that 98% spam vs 2% ham, and the fact that their abuse desk was obviously deaf, legitimated a full block off their mail-platform ip ranges beginning june 2015 via SWINOG Blacklist used by many Swiss ISP. This was also announced on the SWINOG Mailinglist. This had the desired effect. Their customers support got so many complaints from their own customers, that after only one week they choose to contact us, from their official abuse email address, pretending we had never notified them of the problem, which I could swiftly prove wrong. So this is what I found out in contact with their abuse desk: * The problem began, when they started to offer services under the brand of 'orange.fr' and 'wanadoo.fr' and with IP addresses from their france based email plattform to some bigger ISP in eastern europe who didn't bother about taking actions against abusers. * They were getting massively flooded by abuse complaints so that they more or less just gave up looking at them and considered it their east Europe wholesale email ISP customers' problem when his service ip addresses on their platform got blacklisted. We agreed with them, that we lift the block on the whole range and just keep blocking the range: 193.252.22.210 to 193.252.22.219 which according to them was assigned to the service for the ISP causing all that trouble. So basically yes, they have an abuse email address, but I'm still not sure if they read those emails. Unfortunately none of their emails stated any kind of personal name or phone number I could send you off-list. -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
