There seems to be a miscommunication - I personally have seen Mailchimp / 
Mandrill suspend a large number of spamming customers.

However your request - which asks to identify a customer - would probably get 
routed to the legal department rather than a competent abuse team and that 
might explain the mixed messages you are seeing.

regards
suresh

> On 10-Jun-2016, at 12:41 PM, Benoit Panizzon <benoit.paniz...@imp.ch> wrote:
> 
> Mailchimp always answers, that they are a US company and are only
> obliged to US law where providing an opt-out link is good enough and
> disclosure of the identity of their customer is not possible under US
> law. Also they can not block a customer because of spaming if the
> customer provides an opt-out mechanism, which is all what us laws
> require.


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