On 09/06/2016 08:42, David Hofstee wrote:
I'm dazzled by users here... Isn't the junk-box supposed to hold junk? Wow.
Maybe there should be more junk-boxes for the various shades of grey :-).
I'd have thought that even if you do decide to just throw "extreme" junk
away (which I think is a very bad idea, BTW), then you should tell the
user that you've done so - either in a daily/weekly summary email or an
online list or something. That seems to be the bare minimum for an MSP
to do in such a case.
I actually understand users' preferences in this, because false
positives get fewer the more 'spammy' a spam filter thinks a messages
is, so when a user has seen zero false positives in 'extreme spam' for a
few months they expect that will always be the case so don't want to see
those messages at all.
The problem is there may be a few other users who get false positives in
that type of spam quite frequently, and suddenly they are losing
messages with no hope of redemption or even knowledge that it's
happening. From the MSP's point of view, surely they should take the
view that one lost 'good' message is far more important than someone
having to spend a minute to look through a few more spam messages (as a
variant of Blackstone's formulation ;-) )
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