Jonathan, I experiences from time to time as well. When this occurs, I am Lord 
voice over with command F5. Then I start using the down arrow and right arrow 
keys. Once the right arrow does not result in a dang, the problem is usually 
resolved. And then reload voiceover with commander five and all works until I 
happens again usually several weeks later.

Sent from my iPhone

> On Nov 25, 2013, at 10:27 PM, Jonathan Mosen <jmo...@mosen.org> wrote:
> 
> Hi everyone, I'm stumped by an issue my partner is having on her Macbook Air 
> and wonder if anyone can tell me what I'm missing?
> When I'm in a list of email messages grouped by conversation, pressing 
> right-arrow on my Air expands that conversation and lets me down-arrow 
> through the individual messages. But on my partner's computer, group by 
> conversation is selected in the View Menu, and conversations are collapsed. 
> When we press right-arrow to expand the conversation, we get the error ding. 
> I've tried enabling and disabling the toolbar, hiding and showing the mailbox 
> list, and all kinds of other stuff, but no matter what I do I can't get 
> right-arrow to expand the conversations. Yes, quick-nav is definitely off, 
> and I've tried both interacting with the table and not. I can't immediately 
> see a difference between my system and hers and it works for me and not for 
> her. We're both running Mavericks.
> Anyone got any ideas?
> Thanks.
> Jonathan Mosen
> Mosen Consulting
> Blindness technology eBooks, tutorials and training
> http://Mosen.org
> 
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