Hello Everyone. I can only say that VMWare have been very good to me so far.
Although I have the latest Fusion, I have not put Windows on my I Mac. Last year, I accidentally bought 10 copies of Fusion 5! At that time my basket said 1. So once I realised that I had bought 10 copies, I was frantic. Imagine, over 900 pounds. So I went on to their website and acquired a local number for the UK. I rang them at 10 in the evening and thought they would be closed. But they were not. So I got through to someone and explained everything and they were only too happy to help. Once I rang off, they sent me an e-mail and said they would make it a high priority request due to the amount of money and because as they pointed out, other customers had had the same problem. After that, they e-mailed me a few more times to tell me what was happening and eventually after a few days passed, I called again to ask if there was any progress. Soon after that, some one rang me up specially to tell me that my request was being dealt with and after six business days, my money was returned to me. So I have been very careful when I purchased Fusion 6. On 25 Nov 2013, at 19:39, Alex Hall <mehg...@gmail.com> wrote: > I have a person calling me back at 1500 today, so we'll see how that goes. > > On my Mini, I have a version of Fusion that is who knows how old, that says > my key is invalid when I try to paste it in (no, there are no extra spaces). > I can't check which version it is, or check for updates, because all those > options are dimmed. On my Macbook, I can't download Fusion at all - the EULA > agreement seems to not work correctly and the "accept" button is never > enabled. I've even had a sighted person try to get past that, and nothing > works. My Mini is using Bootcamp, but my Macbook is for demonstrations for > clients and has very limited space (64gb). I figured that Fusion would be > better on it so i would not run out of space or anything and so I could > quickly switch from one to the other to compare them during demos. Since > Fusion comes with three licenses per purchase, I figured I may as well put > one on my personal Mini so I could play audio games (the only time I use > Windows) without having to reboot. > On Nov 25, 2013, at 2:23 PM, Chris H <christopher...@gmail.com> wrote: > >> Unfortunately Vmware are one of those companies despite doing excellent >> products are only seeking out more money from the customer. I submitted a >> problem not me but a friend had, and they basically told me the same; I >> could pay for per incident support for $49 or so. So I backed out very >> quickly. So yes I will support their products but that's as far as it will >> go for me. >> >> E-mail Facebook and iMessage >> christopher...@gmail.com >> >> On 25/11/2013 17:26, Alex Hall wrote: >>> Hi all, >>> Someone yesterday told me to call VMWare since I cannot use Fusion, which I >>> just bought, on either of my machines. I did, and I'm shocked. They >>> basically told me how to submit a request online (which I could have done >>> anyway) and said I'd have to wait until someone could email me back. I >>> asked if there was anyone who could just answer me over the phone, and was >>> told that if I wanted phone support I could buy a single incident support >>> request for $30… That's half of what I just paid for the entire Fusion >>> program! So now, even though I haven't even started using Fusion due to >>> their own website/program not working, I'm waiting for an email from an >>> engineer which will, I strongly suspect based on my experience so far, be >>> some form letter that may or may not answer my question. I could see this >>> if I'd been using the program successfully and just had questions, but I >>> can't use it at all and just want to get started. This is ridiculous, and I >>> really wish there was another product I could >> use instead. Unfortunately, Fusion seems to be the only accessible choice, >> so let's just hope I can get this answered relatively soon. >>> >>> >>> Have a great day, >>> Alex (msg sent from Mac Mini) >>> mehg...@gmail.com >>> >>> >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/groups/opt_out. > > > > Have a great day, > Alex (msg sent from Mac Mini) > mehg...@gmail.com > > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/groups/opt_out.
