Unfortunately Vmware are one of those companies despite doing excellent
products are only seeking out more money from the customer. I submitted
a problem not me but a friend had, and they basically told me the same;
I could pay for per incident support for $49 or so. So I backed out very
quickly. So yes I will support their products but that's as far as it
will go for me.
E-mail Facebook and iMessage
christopher...@gmail.com
On 25/11/2013 17:26, Alex Hall wrote:
Hi all,
Someone yesterday told me to call VMWare since I cannot use Fusion, which I
just bought, on either of my machines. I did, and I'm shocked. They basically
told me how to submit a request online (which I could have done anyway) and
said I'd have to wait until someone could email me back. I asked if there was
anyone who could just answer me over the phone, and was told that if I wanted
phone support I could buy a single incident support request for $30… That's
half of what I just paid for the entire Fusion program! So now, even though I
haven't even started using Fusion due to their own website/program not working,
I'm waiting for an email from an engineer which will, I strongly suspect based
on my experience so far, be some form letter that may or may not answer my
question. I could see this if I'd been using the program successfully and just
had questions, but I can't use it at all and just want to get started. This is
ridiculous, and I really wish there was another product I could
use instead. Unfortunately, Fusion seems to be the only accessible choice, so
let's just hope I can get this answered relatively soon.
Have a great day,
Alex (msg sent from Mac Mini)
mehg...@gmail.com
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