Apparently, there must be.
I don't want to be the bearer of incorrect information though, so I'll kind a
stay low key about that question, but I just know at least that time for me,
they were not very helpful. Now, having said that, normally, 99.999 percent of
the time, I have had absolutely no issues what so ever. I'm really hoping that
was just one person, who was being a downright major! jerk!
Chris.
----- Original Message -----
From: Maria Chapman
To: macvisionaries@googlegroups.com
Sent: Monday, August 27, 2012 6:28 PM
Subject: Re: Tune In Radio for Mac?
Hi Chris.
Thanks for the warning.
Kind of makes a person weary of buying a really expensive app, without
knowing it is accessible. $30 or $40 dollars is a lot when you really don't
have a lot of money. So is there a limit on apps you can get a refund for?
mmm.
regards
Maria and crew from australia
email:
bubbygirl1...@gmail.com
check out
www.powerradio104.us
where we play lots of great music
On 28/08/2012, at 7:57 AM, "Christopher-Mark Gilland" <clgillan...@gmail.com>
wrote:
No not necessarily.
Let me tell you all a story about that.
This pissed me off roaylly! to no ends! I wasn't gonna make any stink
about this, but seeing you mention it, I think I will, to warn people.
99.999% of the time, I've had no problems with Apple, but in this case, it
got so bad, I almost went to the NFB with this matter. I hope the jacko who is
responsible for this gets his arse canned! Sorry to say it like that, but
this! fumes me! So here's what happened.
Over the corse of last year, I've bought several things both from the Mac
app store, as well as from the I O S app store. More, the ladder, but who's
counting. You all have to firstly understand something before I go further. I
don't know about you guys, I'm not wealthy, but I make enough each month, where
I can at least hash a few CD's from ITunes, and a few good apps from either
store. It's not something I do every day, no, but I do it enough where Apple
probably likes me pretty good from a financial standpoint by now. LOL! So, I
get this app for my IPhone, I'm sorry, I don't remember what it was, but the
point isn't what it was, the point is, bottom line, it wasn't accessible. I
tried for a few hours straight playing with the thing trying to get it to work,
but no matter what I did, it just would not do it. Oh, oh oh oh, I do remember
now what it was, actually! That's? right. It was the Tindale HOuse Publishing
official Life Application Bible app. I know there're others that are
accessible, but I really like this translation, but I won't get into a
theological reason why here as it's totally irrelavant. Point is, it was about
$29.99 for the app. Just call it 30 bucks. So, I write
itunesstoresupp...@apple.com
And I explain to them my situation, I'm blind, I strictly rely on
Voiceover, this app is not at all accessible. I had no way first of trying the
app, as the developer offered no trial. I then kindly asked for a refund.
Mind you carefully, that it had not exceeded the 24 hour period.
I think about a week went by, roughly, and I heard absolutely nothing back.
Neither did I see any ITunes credit in my account, and my bank statement
showed absolutely no refund activity being posted/clearing. Later that day, I
tried another ap from the Mac! app store, that one I definitely do not recall.
It too was completely inaccessible. i remember it being some sort of an alarm
clock, but don't recall the name of it. I wanna say Alarm Clock Pro, but don't
quote me. That was $19.99. Just call it 20 bucks. Again, still within the 24
hour period, I write them, and hear nothing after a full week on either case.
So yeah, now two weeks have gone by since my first initial request. Plus now
I'm... just call it $50 short. I call Apple Accessibility, and tell them the
scoop, and ask if they can try to help me reach a resolution. So, they get on
the live chat client on
support.apple.com/itunes
and chat on my behalf with a representative. Well, first off, the rep was
very very snotty. Told the accessibility rep to tell me that I should know
being I got no response that my requests had been rejected/denied. When we
posed the question of why, they said, well, he's made too many refund requests
over the corse of the year. Egg! effin, skeuze me? OK, so over 12 months
let's see... Navigon North America when they went through their little phaise
where the accessibility got badly broken, it's been since fixed by the way, and
what... maybe 2 other apps, plus maybe one movie I rented on my Apple TV which
was corrupted, and didn't play correctly, plus and album I bought that stated
it was one thing, and it wound up being miscatelogged? So, maybe what, 4
things, two of which definitely! were not my problem? Again, remember, we're
not talking over a week or a month's time here. We're talking over a full
calendar year! They then said, we're sorry, but tell the gentlemen our
decision is final, and for this year no matter what the content, we refuse to
give him any further refunds regardless circumstance. That's when the
accessibility rep ramped things up a bit with fire under their feet, and asked
them, what the heck was I supposed to do!? The app wasn't Voiceover friendly,
and I had no way ahead a time to know that. I even told the rep to let ITunes
support know, if it was only say a $1.99 or so app, I'd be more willing to just
say screw it, and eat the payment, as I'd only be out like what... 3 bucks?!
but I'm now out 50 frickin dollars! I'm not taking a denial for an answer. I
was ready to call my bank and dispute the charge if they continued their BS.
Finally, they said flat out, oh, he's blind? The rep helping me confirmed
affirmatively. They then said, well we don't offer help, nor give refunds to
blind people. I, hit, the, roof! I'm surprised the people in Molasia! didn't
hear a scream! I, was, l'livid! The rep and I asked for them to send the chat
session over to a supervisor to take over. They refused and disconnected the
session altogether.
The gentlemen in accessibility transfered me over to customer relations,
and actually even at first during the warm transfer stayed on the phone with me
to back me up on my story and confirm that he too confirms that this really
happened. This way it's not just he said they said. They hear both my side,
as well as the apple rep's side. Then he hung up, keeping me on the line with
CR. I told them flat out, that most likely I'd be getting a lawyer from the
NFB, not because I'm out $50. I couldn't care two cents less about that! I
told them that what I! was concerned about was there discriminating comments
about not helping quote: blind people. Oh, this lady who took over the call,
blesser heart, she, was, furious! She took ownership, and asked me what she
could do within reason to prevent me from getting the NFB involved. I told her
nothing. Eiother way they were gonna be notified of things, however if they
don't want a lawsuit, possibly, then for one thing, I want a personal apology
sent to me either via e-mail, or better yet over the phone directly from the
exact rep who made those comments, and I want you on the line when they do it.
Either that or, I want a full refund, preferably both the above. She then
told me, I'll do you even better than that, Mr. Gilland. I'll give yu a full
refund not through the Apple ITunes Store, but I'll over ride that and give it
to you directly, plus, I'll also give you any item from the ITunes store free
shipping over night delivery to of anything up to the %50 value.
So, I accepted both offers. About a day later my item did arrive, and I
got a personal call from that same lady in CR. She had the rep on the line as
I requested. She apologized, though I didn't honestly hear any sincerity in
her voice, but I'm not gonna speculate that. She told me that though I'd been
compensated on the CR level, she felt the need to make it up directly, so, she
applied a $50 credit to my ITunes, which I did see on my end reflected as soon
as I hung up.
Bottom line in this Sogga is: be careful. You might get a refund, yes,
Erick, but, don't count on it.
Chris.
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