Hi Chris.
Thanks for the warning.
Kind of makes a person weary of buying a really expensive app, without knowing
it is accessible. $30 or $40 dollars is a lot when you really don't have a lot
of money. So is there a limit on apps you can get a refund for?
mmm.
regards
Maria and crew from australia
email:
bubbygirl1...@gmail.com
check out
www.powerradio104.us
where we play lots of great music
On 28/08/2012, at 7:57 AM, "Christopher-Mark Gilland" <clgillan...@gmail.com>
wrote:
> No not necessarily.
>
> Let me tell you all a story about that.
>
> This pissed me off roaylly! to no ends! I wasn't gonna make any stink about
> this, but seeing you mention it, I think I will, to warn people.
>
> 99.999% of the time, I've had no problems with Apple, but in this case, it
> got so bad, I almost went to the NFB with this matter. I hope the jacko who
> is responsible for this gets his arse canned! Sorry to say it like that, but
> this! fumes me! So here's what happened.
>
> Over the corse of last year, I've bought several things both from the Mac app
> store, as well as from the I O S app store. More, the ladder, but who's
> counting. You all have to firstly understand something before I go further.
> I don't know about you guys, I'm not wealthy, but I make enough each month,
> where I can at least hash a few CD's from ITunes, and a few good apps from
> either store. It's not something I do every day, no, but I do it enough
> where Apple probably likes me pretty good from a financial standpoint by now.
> LOL! So, I get this app for my IPhone, I'm sorry, I don't remember what it
> was, but the point isn't what it was, the point is, bottom line, it wasn't
> accessible. I tried for a few hours straight playing with the thing trying
> to get it to work, but no matter what I did, it just would not do it. Oh, oh
> oh oh, I do remember now what it was, actually! That's? right. It was the
> Tindale HOuse Publishing official Life Application Bible app. I know
> there're others that are accessible, but I really like this translation, but
> I won't get into a theological reason why here as it's totally irrelavant.
> Point is, it was about $29.99 for the app. Just call it 30 bucks. So, I
> write
>
> itunesstoresupp...@apple.com
>
> And I explain to them my situation, I'm blind, I strictly rely on Voiceover,
> this app is not at all accessible. I had no way first of trying the app, as
> the developer offered no trial. I then kindly asked for a refund. Mind you
> carefully, that it had not exceeded the 24 hour period.
>
> I think about a week went by, roughly, and I heard absolutely nothing back.
> Neither did I see any ITunes credit in my account, and my bank statement
> showed absolutely no refund activity being posted/clearing. Later that day,
> I tried another ap from the Mac! app store, that one I definitely do not
> recall. It too was completely inaccessible. i remember it being some sort
> of an alarm clock, but don't recall the name of it. I wanna say Alarm Clock
> Pro, but don't quote me. That was $19.99. Just call it 20 bucks. Again,
> still within the 24 hour period, I write them, and hear nothing after a full
> week on either case. So yeah, now two weeks have gone by since my first
> initial request. Plus now I'm... just call it $50 short. I call Apple
> Accessibility, and tell them the scoop, and ask if they can try to help me
> reach a resolution. So, they get on the live chat client on
>
> support.apple.com/itunes
>
> and chat on my behalf with a representative. Well, first off, the rep was
> very very snotty. Told the accessibility rep to tell me that I should know
> being I got no response that my requests had been rejected/denied. When we
> posed the question of why, they said, well, he's made too many refund
> requests over the corse of the year. Egg! effin, skeuze me? OK, so over 12
> months let's see... Navigon North America when they went through their little
> phaise where the accessibility got badly broken, it's been since fixed by the
> way, and what... maybe 2 other apps, plus maybe one movie I rented on my
> Apple TV which was corrupted, and didn't play correctly, plus and album I
> bought that stated it was one thing, and it wound up being miscatelogged?
> So, maybe what, 4 things, two of which definitely! were not my problem?
> Again, remember, we're not talking over a week or a month's time here. We're
> talking over a full calendar year! They then said, we're sorry, but tell the
> gentlemen our decision is final, and for this year no matter what the
> content, we refuse to give him any further refunds regardless circumstance.
> That's when the accessibility rep ramped things up a bit with fire under
> their feet, and asked them, what the heck was I supposed to do!? The app
> wasn't Voiceover friendly, and I had no way ahead a time to know that. I
> even told the rep to let ITunes support know, if it was only say a $1.99 or
> so app, I'd be more willing to just say screw it, and eat the payment, as I'd
> only be out like what... 3 bucks?! but I'm now out 50 frickin dollars! I'm
> not taking a denial for an answer. I was ready to call my bank and dispute
> the charge if they continued their BS. Finally, they said flat out, oh, he's
> blind? The rep helping me confirmed affirmatively. They then said, well we
> don't offer help, nor give refunds to blind people. I, hit, the, roof! I'm
> surprised the people in Molasia! didn't hear a scream! I, was, l'livid! The
> rep and I asked for them to send the chat session over to a supervisor to
> take over. They refused and disconnected the session altogether.
>
> The gentlemen in accessibility transfered me over to customer relations, and
> actually even at first during the warm transfer stayed on the phone with me
> to back me up on my story and confirm that he too confirms that this really
> happened. This way it's not just he said they said. They hear both my side,
> as well as the apple rep's side. Then he hung up, keeping me on the line
> with CR. I told them flat out, that most likely I'd be getting a lawyer from
> the NFB, not because I'm out $50. I couldn't care two cents less about that!
> I told them that what I! was concerned about was there discriminating
> comments about not helping quote: blind people. Oh, this lady who took over
> the call, blesser heart, she, was, furious! She took ownership, and asked me
> what she could do within reason to prevent me from getting the NFB involved.
> I told her nothing. Eiother way they were gonna be notified of things,
> however if they don't want a lawsuit, possibly, then for one thing, I want a
> personal apology sent to me either via e-mail, or better yet over the phone
> directly from the exact rep who made those comments, and I want you on the
> line when they do it. Either that or, I want a full refund, preferably both
> the above. She then told me, I'll do you even better than that, Mr. Gilland.
> I'll give yu a full refund not through the Apple ITunes Store, but I'll over
> ride that and give it to you directly, plus, I'll also give you any item from
> the ITunes store free shipping over night delivery to of anything up to the
> %50 value.
>
> So, I accepted both offers. About a day later my item did arrive, and I got
> a personal call from that same lady in CR. She had the rep on the line as I
> requested. She apologized, though I didn't honestly hear any sincerity in
> her voice, but I'm not gonna speculate that. She told me that though I'd
> been compensated on the CR level, she felt the need to make it up directly,
> so, she applied a $50 credit to my ITunes, which I did see on my end
> reflected as soon as I hung up.
>
> Bottom line in this Sogga is: be careful. You might get a refund, yes,
> Erick, but, don't count on it.
>
> Chris.
>
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