Hey Kirsten.
When I have some more time, I'll some more. However, I would like to add to 
what Shawn said, something I discovered recently. If you do VO plus command 
plus arrow keys you will get accessto to speech controls as well. This includes 
voice changes, speech rate, and I haven't figured out et what else. 

Regards, Gigi 

On Oct 27, 2011, at 1:04 PM, Shawn Krasniuk wrote:

> Hey Kirsten. Serena and the other Nuance voices are indeed free. When you 
> download a voice, you'll have a software update dialog box asking you if you 
> want to install the voices you selected. And yes, you can go back to using 
> Alex if you don't like Serena. Simply go toy your VO utilities and go back to 
> speech. then when you go to that pop up with all the voices, select Alex. 
> However there is a faster way of changing stuff like voice, pitch and rate. 
> If you hold the VO and command keys and press any of the arrow keys, you'll 
> go to a roter that will allow you to change this stuff. HTH and welcome to 
> the Mac. By the way, I think Samantha sounds better on here than Serena.
> 
> Shawn
> 
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