Hi Pete,

Here is what I do. With the phone positioned in front of my face, probably about six or 7 inches away from my face,I push the right side button to wake up the phone. I then wait until haptic feedback tells me that the phone has been unlocked. Then I flick up from the bottom with my finger to open the phone. It works pretty reliably for me, except sometimes in conditions where I’m in very bright sunlight, which shouldn’t be too much of an issue for you, since you’re in Portland. 😊 I find that that works quite well. The one problem that sometimes does occur, though, is if your phone wakes up accidentally enough times, you have to enter your passcode. So, for example, sometimes when I’m picking up my phone and carrying it somewhere it will wake up, even though I don’t wanted to. I’ve not found a way to make that stop. If that happens I think more than three times, the next time I go to open my phone I have to enter pass code.

I hope this helps.
Cheers,
Donna
Sent from my iPhone

On Oct 28, 2024, at 11:48 AM, pdevasto0...@gmail.com wrote:



Hello all,

 

I’m not sure if I can phrase my issue correctly, but here goes:

 

I’m finding that using Face ID is much more tricky than I thought it would be. Sometimes, when I unlock my phone, it’ll recognize my face, and the phone unlocks nicely as expected. However, many times, even though I bring the phone right up to my face at the right angle and distance, the phone does not unlock and VO says “try again”. The only way I can get it to unlock is using my pass code. Raise to wake was enabled by default, but I disabled it in hopes that might correct the issue, but it hasn’t. Also, require attention was also disabled the way VO made that adjustment. I’m beginning to wonder if perhaps my front camera is defective or something, but before I assume anything, here’s my question:

 

What is the exact sequence of events to unlock using face ID? With raise to wake disabled, is a simple tap on the screen enough to wake it up and trigger the camera to look at my face? Or, instead of tapping the screen, should I swipe up instead? I do get haptic feedback, and maybe that means something. Also, VO sometimes says Face ID, sometimes it doesn’t. Does that Face ID announcement mean anything?

 

I sure hope this is all making sense. Thanks so much for any thoughts.

Pete De Vasto

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