Hey Erik, well I do not have much experience with computer manufacturer support directly but i do with the dutch distributors of screenreaders hwo also give me a laptop. That support has gone way down hill I can tell you. Greetings, Anouk On Nov 5, 2009, at 12:07 AM, Cameron wrote:
> > I'd like to hear that story if you please... > > > > > -----Original Message----- > From: macvisionaries@googlegroups.com > [mailto:macvisionar...@googlegroups.com] On Behalf Of erik burggraaf > Sent: Wednesday, November 04, 2009 6:24 PM > To: macvisionaries@googlegroups.com > Subject: Re: apple warranty > > > That has been my personal experience. Although I have had both good > and bad experiences of most companies, the good experience of apple > has far outstripped anything I've gotten from any other company. I > know I've told my deep frier oil story numerous times on the list. It > never gets old for me, so if you're not sick of hearing it, let me > know and I'll relate it again. > > I'd say that here in North america at least, apple is followed closely > by asus. Dell, hp, and toshiba support are extremely hit and miss. > Toshiba support used to be abominable. fortunately they have made > some strides since I owned one, but I won't go back. > > Acer support should be a lot worse than it is considering the > astonishing array of cheep laptops they put out, but my acer > experience has been pretty good over all. Systemax had pretty good > phone support, but they took my laptop for 6 weeks and sent it back > still broken, so I'm disinclined to recomend them to anyone. > > Apple just blows most of these people out of the water on service > though. You hear of the ocasional bad experience, but over all it's > just amazingly good. > > Best, > > erik burggraaf > A+ certified technician and user support consultant. > Phone: 888-255-5194 > Email: e...@erik-burggraaf.com > > On 2009-11-04, at 4:33 PM, Dan Eickmeier wrote: > >> >> I think what you're paying for more in the cost of a mac is better >> support. I'd heard some stats suggesting that the tech support that >> companies like Del, HP, and other PC manufacturers provided was lower >> in quality to that of Apple. >> On Nov 4, 2009, at 3:49 AM, anouk radix wrote: >> >>> >>> Hello, I know that there are some unattached braille display >>> developers around, meaning that their braille displays are not >>> linked >>> to screenreader software to windows. Lately I have been thinking >>> about >>> how cool it would beif they could do a package deal on their braille >>> display and a mac laptop. In the netherlands if you are a >>> schoolgoing >>> child or a student you get both a laptop, a screenreader and a >>> braille >>> display from the state (actually the uwv, a company run by the >>> state) >>> if you are a working person then your employer can ask the uwv for a >>> screenreader and a braille display and if you need stuff for home >>> use >>> you need to ask your insurance company. So it owuld be really >>> beneficial for the uwv to have an option like the mac that would >>> be a >>> lot cheaper then the options by optelec (bc640+hal) or freedom >>> scientific (i think their braille display is called focus and they >>> of >>> course develop jaws) plus probbably a toshiba laptop. At least the >>> free developers could spread the know how about the mac system and >>> maybe translate stuff provide dutch support etc. I was planning to >>> write some people about this when I suddenly realized something. 1. >>> apple seems to be the sole distributor of macbooks etc and most >>> importantly 2. the very meager standard warranty and very high price >>> to buy more. If you get a laptop as a blind student in nl then you >>> have to use it for at least 3 years before you ask for a new one, >>> after 3 years you can ask for a new laptop and sometimes even a new >>> braille display although that term used to be 5 ears. So it is >>> common >>> practice for companies to deliver the laptop with 3 years of >>> warranty >>> so that has to be included in the total price. >>> I really hope that in the future apple iwll include more then 1 year >>> of warranty because on a lot of proiducts in europe you have AT >>> LEAST >>> 2 years warranty as standard and at no extra cost. >>> Greetings, Anouk >>> >>>> >> >> >>> > > > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionaries@googlegroups.com To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en -~----------~----~----~----~------~----~------~--~---
