Buddy,
Regarding the whole thing with you mentioning about outsourcing, you raise
an extremely valid point here, which I confess that I never even considered,
guilty as charged.
I wonder if that may be what that guy I spoke with meant about various
quote: agencies helping to get you employed. who knows.
Anyway, like I say, very very good point worth considering. I honestly
don't know why I didn't do so earlier.
Chris.
---
Check out my web site at:
http://www.clgproductions.net
----- Original Message -----
From: "Buddy Brannan" <bu...@brannan.name>
To: <macvisionaries@googlegroups.com>
Sent: Thursday, March 19, 2015 8:11 PM
Subject: Re: Something that majorly bothers me about Apple
Not to mention, at least some of their work, if they're like any other large
company that has call centers, outsources some of these things to other
companies who specialize in tech support call center type things for support
and customer service. Then there are the temps. Microsoft had, probably
still has, lots of those...I was one in a previous life. And if you were to
be transferred to a company like Stream or Kean or one of the others whose
names I'm forgetting, you'd never know it, and they'd never tell you.
--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194
Mobile: 814-431-0962
Email: bu...@brannan.name
On Mar 19, 2015, at 5:50 PM, Littlefield, Tyler <ty...@tysdomain.com>
wrote:
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I have a few comments on this.
First, you seem to only want to hear what you want to hear. Joanne's
response was right on and I'm fully behind that. Bashing her and then
one-upping her by telling her she should take it off list (so your
reply gets the last response, basically) is kind of pointless.
Second, for someone so corporate oriented, I'd expect you to know how
to write. I didn't understand parts of your message because you were
using weird punctuation all over the place to try to get weird
inflections out and show how frustrated you are. Please, let your
words speak for you. If you're bothered, find some word choice to
explain that, but don't bombard me with punctuation ment to change the
way my speech reads to get the point across. I find that irritating,
pointless and usually degrades from the value of the message.
Now, on to the actual content of your message:
The apple employee should never have even went this far with you. The
problem was that he probably couldn't just hang up on you and wasn't
really sure how to handle the call. If you want to speak to people
about employment, find the right department. Apple call-center
employees do not need to know where all the call centers are, nor do
they need to know exactly how you would get employed. Chances are
there are various routes of progression up to senior advisor.
Secondly, one does not just become a leader at any company. You need
to demostrate proper leadership skills and have the experience to back
it. I can't say whether or not you have those, but just expecting to
be up higher because -you- feel like you'd be a good fit is insane at
best.
Finally, as much as you may not want to hear this, Apple really
doesn't care if you're going to relocate and neither should the call
center employee. If you find a job opening and apply for it, you can
start talking about relocation; sometimes companies will help you. But
to assume that you could provide so much to apple that they should
just elevate you to someone who wants to hire you when you call the
accessibility line is a bit out there. There are just as many people
as qualified as you and more people more qualified than you. While you
might do well at Apple, you need to get the job just as anyone else would.
I would not expect any company to be able to tell you how to get
employed and what you need to do; after all, this is not their job. I
would not expect a call center technission to be able to tell you who
you should even talk to to become employed, because again this is not
their field. If you wanted to call with a technical question, that's
their job. Anything outside their department is not really their job.
I would not expect a call center representative to know anything about
pbx or whether or not you could work from home. Finally, asuming that
the call center was indeed authorized to transfer you to whatever
department you wish, many times they do not know how to get in touch
with the hr department, exactly where in the hr department they should
send some inquiring lunatic looking for a job and they aren't required
to know this. Apple is a huge company and they are able to transfer
you to the places where you need to go, nothing more.
Thanks,
On 3/19/2015 4:31 PM, Christopher-Mark Gilland wrote:
Joanne, you make so many points in this e-mail that I'm going to
literally address them one by one. If you choose to not read my
comments, that's your loss.
If One has been on the employment/business/corporate field long
enough, one will know that there are some things that are just,
simply confidential, and not to share with anyone, internally or
externally.
OK, well, first of all, how do you know that I have been in the
"Corporate field" for a long time? You don't.
It seems to me that, you just rang up someone at apple and started
to ask questions about employment.
Yeah? So? Is this a problem, and if so, why?
To be honest, even employees from Google or Microsoft would not
entertain you or give you any desire answers about it.
Site your bibliography please, as I beg to differ. We're not
talking a government/military agency here.
It is no different if i ramdomly ring up Google playstore customer
centre, and start asking them how much they earn a year, what
sort of things they do in a daily bases, and finally, can they send
me their employment contract...
Excuse me? When in God's heaven did I say that I would ask such
rude questions which are absolutely none of my business?!
I called Apple Accessibility. How do you ascertain that this was
random, in your words? I wanted to know about how to get hierred
as an Accessibility Specialist. Who better would know than the
specialists themselves? Therefore, I completely resent your
question... I'm sorry to say, that I don't have an idea where you
get that this was random. Perhaps you can enlighten me, because
I'm missing something which should be apparently obvious here!
Like it or not, it is a level of confidentiality and yes, if you
like, secrecy within the job itself. That happens with most levels
of employment, especially in an international company.
I confess, I've never dealt with the level of seeking this type
info from an international business; they have to hier someone
somehow. If they don't present even the most basics of the
procedure, then how is anyone expected to learn and become
employed? OK, Joanne, I'm working for Apple. I'm just going to in
your words, randomly call you out of my hat, Hi! Is this Joanne?
Yes! My name is chris, and I work with Apple. Would you like to
work for us? We're hierring. Yeah? freaking right! Let me know
how that phone call goes for ya! Would you?
In fact, if i'm the person that is on the other line, and that
doesn't matter what company or department it is from, i would have
labeled that phone call is a spam, and i won't spend any of my
time entertaining that caller.
OK? Then prepare to get fired for hanging up on me. If I were
your supervisor, I'd walk your butt out the minute you clicked off
that call, and did so intentionally. that is totally unacceptable
business etiquette!
It also suggests some level of immaturity from the caller to just
randomly call up, and ask ramdom questions that have nothing to do
with what my call of service is about,
Matom? we already had this discussion a minute ago. Therefore,
your above comment is irrelavent. This was totally legitimate, and
there was no random nature to what I did whatsoever.
in fact, asking me questions that have nothing related with my
service of duty may be considered insulting.
And that is because you quite bluntly speaking, take things way
way way way way! too personally.
Joanne, if you want to take this up with me further, don't do so
with me on list please.
My private e-mail address is:
clgillan...@gmail.com <mailto:clgillan...@gmail.com>
I welcome your comments, but only if they are done privately off
list, and! if they are done constructively with no annomosity.
Chris.
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Take care,
Ty
twitter: @sorressean
web:http://tysdomain.com
pubkey: http://tysdomain.com/files/pubkey.asc
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