Hi there Did you call the accessibility number, 877-204-3930? Because if you called the regular AppleCare number, you should have been transferred there. In fact, I don’t let any customer service people get away with getting another sighted person to get involved. I found that increases the call time. With Apple, for instance, most of the time, unless it is something that can’t be resolved over the phone, the advisors know basic VoiceOver commands pretty well these days. This didn’t used to be the case, but it has been my experience these days that those senior advisors that are assigned to the accessibility line know at least the basics of VoiceOver commands. I have had very good luck with the accessibility line, and I must admit having called it many times during the past three years.
Gigi > On Dec 3, 2014, at 4:56 PM, Kevin Cussick > <the.big.white.sheph...@googlemail.com> wrote: > > Hello, I found the same I got my e-mail problem fixed but it was > complicated and I am a bit of a newly with vo. the guy I got was very nice > but hopeless with voice over I had to resort in getting my daughter to just > sort it out it took 90 minutes to sort out he had to delete some system files > to do with email and reinstall the email program it fixed it I have asked for > an explanation of how it was fixed. my daughter couldn’t really remember I > had to go out so I wasn’t even there anyway it is fixed now. >> On 3 Dec 2014, at 16:40, adrian <adrianle...@rocketmail.com> wrote: >> >> >> >> >> I had a great first time experience with apples technical support >> yesterday.They were really paycient with me when i had to reinstall my >> entire operating system.In order to get about this mac back to normal. Apple >> support rocks.I found there service great and there technicians were very >> knowlageable about voice over >> >> ```Sent from my iPad >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
