On Thu, 20 Mar 2014, James Harper <[email protected]> wrote: > If I buy a phone and use it for a short time for its intended purpose (eg > not going to town with hacks and roots) and then it starts acting up, you > can be sure I'll be on the phone to the warranty hotline, and you can be > sure I won't take "Sir, can you please try resetting your device to > factory defaults" as an acceptable response. The phone will get replaced, > or I'll get a refund and go back to Android.
I think that reseting to factory defaults is a reasonable requirement. I recently had a warranty issue with a Samsun Galaxy S3 I bought from Kogan, the camera had stopped working for no apparent reason. They asked me to do a reset to factory defaults before sending it back, given that I wasn't going to send a phone back without wiping my data and that they were going to bill me if it turned out not to be a hardware fault that seemed a reasonable thing to do anyway. Phones are so complex and tightly integrated that you can't be sure it's a hardware issue without resetting the configuration. It turned out that the Qi wireless charging device I had installed in that phone was the cause of the problem. As I had bought the Qi device from Kogan I asked for a refund of it's purchase price and they were happy to give that to me (it was cheaper for them than getting a phone back for service). So I ended up with a wiped phone without Qi support that works correctly. But it wasn't all bad, the phone was significantly faster after being wiped. -- My Main Blog http://etbe.coker.com.au/ My Documents Blog http://doc.coker.com.au/ _______________________________________________ luv-main mailing list [email protected] http://lists.luv.asn.au/listinfo/luv-main
