On 20/03/14 14:48, James Harper wrote:
> If I buy a phone and use it for a short time for its intended purpose
> (eg not going to town with hacks and roots) and then it starts acting
> up, you can be sure I'll be on the phone to the warranty hotline, and
> you can be sure I won't take "Sir, can you please try resetting your
> device to factory defaults" as an acceptable response. The phone will
> get replaced, or I'll get a refund and go back to Android.

How about “Sir, can you please update to the latest firmware and try to 
reproduce the issue once more”?  I would think that’s perfectly reasonable.
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