I understand this completely now and like the discussion.
On Mon, Apr 21, 2014 at 12:50 PM, Phill Whiteside <phi...@phillw.net> wrote: > > Ibere, > > wisely spoken words. Thank you for explaining in greater detail the issue > that there is. > > @brendan How people seek support for any of the many flavours and variants > of linux may drive the 'purists' mad :) But, the simple truth is that on > social media areas, people will ask and will help others. If you take the > time to follow, for example, the lubuntu face book area - these people are > given links to wiki areas / forums etc.... for new people, we *have* to > make it as easy as possible for them to come to lubuntu. Telling them "No, > you cannot have support here" would be like signing a suicide note! > > Regards, > > Phill. > > > On 20 April 2014 20:47, Iberê Fernandes <ibere.fernan...@gmail.com> wrote: > >> 2014-04-20 16:44 GMT-03:00 Iberê Fernandes <ibere.fernan...@gmail.com>: >> > 2014-04-20 16:31 GMT-03:00 Phill Whiteside <phi...@phillw.net>: >> >> We tried that and short of banning people... they will post where they >> >> prefer :) Not everyone is an IRC fan :) Some prefer to use the forums, >> or >> >> mailing lists for example - some use G+ as well. >> >> >> >> Regards, >> >> >> >> Phill. >> >> >> >> >> >> >> >> >> >> On 20 April 2014 20:19, brendanperr...@gmail.com < >> walteror...@gmail.com> >> >> wrote: >> >>> >> >>> I wonder it seems people keep posting tech support problems on the >> lubuntu >> >>> official facebook group. Should there be a post to official support >> channels >> >>> where these users might get better help? I am also in IRC and find it >> easeir >> >>> to help there. Or maybe the opportunites on the forums. >> >>> >> >>> -- >> >>> Mailing list: https://launchpad.net/~lubuntu-comms >> >>> Post to : lubuntu-comms@lists.launchpad.net >> >>> Unsubscribe : https://launchpad.net/~lubuntu-comms >> >>> More help : https://help.launchpad.net/ListHelp >> >>> >> >> >> >> >> >> >> >> -- >> >> https://wiki.ubuntu.com/phillw >> >> >> >> -- >> >> Mailing list: https://launchpad.net/~lubuntu-comms >> >> Post to : lubuntu-comms@lists.launchpad.net >> >> Unsubscribe : https://launchpad.net/~lubuntu-comms >> >> More help : https://help.launchpad.net/ListHelp >> >> >> > >> > >> > Ianorlin, >> > >> > Well, as Phillw already said, we tried what you suggested before. >> > >> > IMHO, social media looks like more human, more friendly than UF, AU, >> > or IRC. On the other hand, UF, AU or IRC are the best places to get >> > specialized support. >> > >> > IMHO²: once social media looks like more friendly, I tend to think >> > that newcomers are getting/asking support at social media. Once they >> > get used to Lubuntu, they migrate to the correct support places. Yet >> > again, it's just my feeling after a year +something of social media >> > administration. >> > >> > Finally, at the Facebook group we have a huge description pointing to >> > the correct support places. (description is pasted at the end of this >> > e-mail) >> > >> > Well, those are my 2 cents. If you have any suggestion to improve the >> > way we treat newcomers to become, well, let's say, "fluent lubuntu >> > users", I'm all ears. >> > >> > Best regards, >> > Iberê >> > >> > Original description from facebook group: >> > >> > ABOUT >> > >> > Open GroupOpen Group >> > Hello and welcome to Lubuntu Official Group! >> > >> > Out of many active Linux Distributions, Lubuntu is one of the best >> > according to DistroWatch.com. Lubuntu received official recognition as >> > a formal member of the Ubuntu family, commencing with Lubuntu 11.10. >> > >> > Lightweight, simple, fast, stable, easy, customizable, beautiful and >> > has a great active and friendly community; this is Lubuntu Story in >> > short. Keep It Simple and Short is a philosophy we believe in and >> > follow. >> > >> > There are very important links that we do recommend you bookmark and >> > refer to whenever you need some help: >> > >> > Special Search Engine for Ubuntu:http://www.googlubuntu.com/ >> > >> > >> > >> > Lubuntu Home Page on The Wiki:https://wiki.ubuntu.com/Lubuntu >> > >> > >> > >> > Contact Lubuntu and this link has all the Official Channels of >> > Lubuntu:https://wiki.ubuntu.com/Lubuntu/ContactUs >> > >> > >> > >> > Lubuntu Documentation: >> https://help.ubuntu.com/community/Lubuntu/Documentation >> > >> > >> > >> > Lubuntu One Stop Thread: >> > http://ubuntuforums.org/showthread.php?t=1844755 >> > >> > >> > >> > IRC chat: #lubuntu on irc.freenode.net or go tohttp:// >> webchat.freenode.net/ >> > >> > and specify the channel #lubuntu. >> > >> > Question and answer site for *Ubuntu users and developers: >> http://askubuntu.com/ >> > >> > >> > >> > Ubuntu Forums, a place to discuss pretty much anything about *Ubuntu >> > family:http://ubuntuforums.org/ >> > >> > >> > >> > Finally, thank you for choosing and using Lubuntu! >> > >> > >> ------------------------------------------------------------------------- >> > 1- Introduction: >> > >> > The objective of the Lubuntu project is to create a variant of Ubuntu >> > that is lighter, less resource hungry and more energy-efficient by >> > using lightweight applications and LXDE, The Lightweight X11 Desktop >> > Environment, as its default GUI. >> > >> > More information:https://wiki.ubuntu.com/Lubuntu >> > >> > >> > ______________________________________________ >> > >> > 2- Group Policy >> > >> > A) English is the ONLY Language on this group. Posts with other >> > language will be removed. >> > >> > B) Looking for support in your Local Language? please have a read >> > on:http://loco.ubuntu.com/teams >> > >> > >> > >> > C) Spam is NOT allowed. >> > >> > D) Trolling is NOT allowed. >> > https://en.wikipedia.org/wiki/Troll_(Internet) >> > >> > >> > >> > E) Advertising is NOT allowed. >> > >> > F) Please, maintain an On-Topic approach when replying/commenting on >> any post. >> > >> > G) Feel Free to share your Desktop Screenshot, or any other >> > picture/image/screenshot but please, make sure it is Lubuntu Related. >> > >> > H) This is not a support group. Please, make sure to post your >> > Technical/Support Question on the appropriate areas like Ubuntu >> > Forums, LXDE Forums, Ask Ubuntu and Lubuntu Mailing List. >> > >> > More information:https://wiki.ubuntu.com/Lubuntu/ContactUs >> > >> > >> > >> > I) If you would like to join Lubuntu Team, contribute and help to make >> > Lubuntu even better, please have a read here: >> > >> > https://wiki.ubuntu.com/Lubuntu/GettingInvolved >> > >> > >> > >> > J) This Facebook Group is Administrated by Lubuntu Communications >> > Team:https://wiki.ubuntu.com/Lubuntu/CommunicationsTeam >> > >> > >> > _______________________________________________ >> > # And this group had been created in: January 19, 2012 by Walter >> > Lapchynski, one of Lubuntu Family Member # >> > 1,717 members(74 new) · Invite by Email >> > -- >> > https://wiki.ubuntu.com/Ibere-Fernandes >> >> >> Btw, you'll notice there's a lot of support questions specially right >> after we launch a new Lubuntu version. >> >> Advantage: it helps a lot the testers (at least me and the other >> testers reading facebook group) to get bugs of different machines, >> test on my own machine and report. >> >> Disadvantage: the same old story, ie, facebook is not a support channel. >> >> But yet again, it's a friendly place for newcomers. >> >> Best regards, >> -- >> https://wiki.ubuntu.com/Ibere-Fernandes >> > > > > -- > https://wiki.ubuntu.com/phillw >
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