2014-04-20 16:44 GMT-03:00 Iberê Fernandes <ibere.fernan...@gmail.com>: > 2014-04-20 16:31 GMT-03:00 Phill Whiteside <phi...@phillw.net>: >> We tried that and short of banning people... they will post where they >> prefer :) Not everyone is an IRC fan :) Some prefer to use the forums, or >> mailing lists for example - some use G+ as well. >> >> Regards, >> >> Phill. >> >> >> >> >> On 20 April 2014 20:19, brendanperr...@gmail.com <walteror...@gmail.com> >> wrote: >>> >>> I wonder it seems people keep posting tech support problems on the lubuntu >>> official facebook group. Should there be a post to official support channels >>> where these users might get better help? I am also in IRC and find it easeir >>> to help there. Or maybe the opportunites on the forums. >>> >>> -- >>> Mailing list: https://launchpad.net/~lubuntu-comms >>> Post to : lubuntu-comms@lists.launchpad.net >>> Unsubscribe : https://launchpad.net/~lubuntu-comms >>> More help : https://help.launchpad.net/ListHelp >>> >> >> >> >> -- >> https://wiki.ubuntu.com/phillw >> >> -- >> Mailing list: https://launchpad.net/~lubuntu-comms >> Post to : lubuntu-comms@lists.launchpad.net >> Unsubscribe : https://launchpad.net/~lubuntu-comms >> More help : https://help.launchpad.net/ListHelp >> > > > Ianorlin, > > Well, as Phillw already said, we tried what you suggested before. > > IMHO, social media looks like more human, more friendly than UF, AU, > or IRC. On the other hand, UF, AU or IRC are the best places to get > specialized support. > > IMHO²: once social media looks like more friendly, I tend to think > that newcomers are getting/asking support at social media. Once they > get used to Lubuntu, they migrate to the correct support places. Yet > again, it's just my feeling after a year +something of social media > administration. > > Finally, at the Facebook group we have a huge description pointing to > the correct support places. (description is pasted at the end of this > e-mail) > > Well, those are my 2 cents. If you have any suggestion to improve the > way we treat newcomers to become, well, let's say, "fluent lubuntu > users", I'm all ears. > > Best regards, > Iberê > > Original description from facebook group: > > ABOUT > > Open GroupOpen Group > Hello and welcome to Lubuntu Official Group! > > Out of many active Linux Distributions, Lubuntu is one of the best > according to DistroWatch.com. Lubuntu received official recognition as > a formal member of the Ubuntu family, commencing with Lubuntu 11.10. > > Lightweight, simple, fast, stable, easy, customizable, beautiful and > has a great active and friendly community; this is Lubuntu Story in > short. Keep It Simple and Short is a philosophy we believe in and > follow. > > There are very important links that we do recommend you bookmark and > refer to whenever you need some help: > > Special Search Engine for Ubuntu:http://www.googlubuntu.com/ > > > > Lubuntu Home Page on The Wiki:https://wiki.ubuntu.com/Lubuntu > > > > Contact Lubuntu and this link has all the Official Channels of > Lubuntu:https://wiki.ubuntu.com/Lubuntu/ContactUs > > > > Lubuntu Documentation:https://help.ubuntu.com/community/Lubuntu/Documentation > > > > Lubuntu One Stop Thread: > http://ubuntuforums.org/showthread.php?t=1844755 > > > > IRC chat: #lubuntu on irc.freenode.net or go tohttp://webchat.freenode.net/ > > and specify the channel #lubuntu. > > Question and answer site for *Ubuntu users and developers: > http://askubuntu.com/ > > > > Ubuntu Forums, a place to discuss pretty much anything about *Ubuntu > family:http://ubuntuforums.org/ > > > > Finally, thank you for choosing and using Lubuntu! > > ------------------------------------------------------------------------- > 1- Introduction: > > The objective of the Lubuntu project is to create a variant of Ubuntu > that is lighter, less resource hungry and more energy-efficient by > using lightweight applications and LXDE, The Lightweight X11 Desktop > Environment, as its default GUI. > > More information:https://wiki.ubuntu.com/Lubuntu > > > ______________________________________________ > > 2- Group Policy > > A) English is the ONLY Language on this group. Posts with other > language will be removed. > > B) Looking for support in your Local Language? please have a read > on:http://loco.ubuntu.com/teams > > > > C) Spam is NOT allowed. > > D) Trolling is NOT allowed. > https://en.wikipedia.org/wiki/Troll_(Internet) > > > > E) Advertising is NOT allowed. > > F) Please, maintain an On-Topic approach when replying/commenting on any post. > > G) Feel Free to share your Desktop Screenshot, or any other > picture/image/screenshot but please, make sure it is Lubuntu Related. > > H) This is not a support group. Please, make sure to post your > Technical/Support Question on the appropriate areas like Ubuntu > Forums, LXDE Forums, Ask Ubuntu and Lubuntu Mailing List. > > More information:https://wiki.ubuntu.com/Lubuntu/ContactUs > > > > I) If you would like to join Lubuntu Team, contribute and help to make > Lubuntu even better, please have a read here: > > https://wiki.ubuntu.com/Lubuntu/GettingInvolved > > > > J) This Facebook Group is Administrated by Lubuntu Communications > Team:https://wiki.ubuntu.com/Lubuntu/CommunicationsTeam > > > _______________________________________________ > # And this group had been created in: January 19, 2012 by Walter > Lapchynski, one of Lubuntu Family Member # > 1,717 members(74 new) · Invite by Email > -- > https://wiki.ubuntu.com/Ibere-Fernandes
Btw, you'll notice there's a lot of support questions specially right after we launch a new Lubuntu version. Advantage: it helps a lot the testers (at least me and the other testers reading facebook group) to get bugs of different machines, test on my own machine and report. Disadvantage: the same old story, ie, facebook is not a support channel. But yet again, it's a friendly place for newcomers. Best regards, -- https://wiki.ubuntu.com/Ibere-Fernandes -- Mailing list: https://launchpad.net/~lubuntu-comms Post to : lubuntu-comms@lists.launchpad.net Unsubscribe : https://launchpad.net/~lubuntu-comms More help : https://help.launchpad.net/ListHelp
