2014-04-20 16:31 GMT-03:00 Phill Whiteside <phi...@phillw.net>: > We tried that and short of banning people... they will post where they > prefer :) Not everyone is an IRC fan :) Some prefer to use the forums, or > mailing lists for example - some use G+ as well. > > Regards, > > Phill. > > > > > On 20 April 2014 20:19, brendanperr...@gmail.com <walteror...@gmail.com> > wrote: >> >> I wonder it seems people keep posting tech support problems on the lubuntu >> official facebook group. Should there be a post to official support channels >> where these users might get better help? I am also in IRC and find it easeir >> to help there. Or maybe the opportunites on the forums. >> >> -- >> Mailing list: https://launchpad.net/~lubuntu-comms >> Post to : lubuntu-comms@lists.launchpad.net >> Unsubscribe : https://launchpad.net/~lubuntu-comms >> More help : https://help.launchpad.net/ListHelp >> > > > > -- > https://wiki.ubuntu.com/phillw > > -- > Mailing list: https://launchpad.net/~lubuntu-comms > Post to : lubuntu-comms@lists.launchpad.net > Unsubscribe : https://launchpad.net/~lubuntu-comms > More help : https://help.launchpad.net/ListHelp >
Ianorlin, Well, as Phillw already said, we tried what you suggested before. IMHO, social media looks like more human, more friendly than UF, AU, or IRC. On the other hand, UF, AU or IRC are the best places to get specialized support. IMHO²: once social media looks like more friendly, I tend to think that newcomers are getting/asking support at social media. Once they get used to Lubuntu, they migrate to the correct support places. Yet again, it's just my feeling after a year +something of social media administration. Finally, at the Facebook group we have a huge description pointing to the correct support places. (description is pasted at the end of this e-mail) Well, those are my 2 cents. If you have any suggestion to improve the way we treat newcomers to become, well, let's say, "fluent lubuntu users", I'm all ears. Best regards, Iberê Original description from facebook group: ABOUT Open GroupOpen Group Hello and welcome to Lubuntu Official Group! Out of many active Linux Distributions, Lubuntu is one of the best according to DistroWatch.com. Lubuntu received official recognition as a formal member of the Ubuntu family, commencing with Lubuntu 11.10. Lightweight, simple, fast, stable, easy, customizable, beautiful and has a great active and friendly community; this is Lubuntu Story in short. Keep It Simple and Short is a philosophy we believe in and follow. There are very important links that we do recommend you bookmark and refer to whenever you need some help: Special Search Engine for Ubuntu:http://www.googlubuntu.com/ Lubuntu Home Page on The Wiki:https://wiki.ubuntu.com/Lubuntu Contact Lubuntu and this link has all the Official Channels of Lubuntu:https://wiki.ubuntu.com/Lubuntu/ContactUs Lubuntu Documentation:https://help.ubuntu.com/community/Lubuntu/Documentation Lubuntu One Stop Thread: http://ubuntuforums.org/showthread.php?t=1844755 IRC chat: #lubuntu on irc.freenode.net or go tohttp://webchat.freenode.net/ and specify the channel #lubuntu. Question and answer site for *Ubuntu users and developers: http://askubuntu.com/ Ubuntu Forums, a place to discuss pretty much anything about *Ubuntu family:http://ubuntuforums.org/ Finally, thank you for choosing and using Lubuntu! ------------------------------------------------------------------------- 1- Introduction: The objective of the Lubuntu project is to create a variant of Ubuntu that is lighter, less resource hungry and more energy-efficient by using lightweight applications and LXDE, The Lightweight X11 Desktop Environment, as its default GUI. More information:https://wiki.ubuntu.com/Lubuntu ______________________________________________ 2- Group Policy A) English is the ONLY Language on this group. Posts with other language will be removed. B) Looking for support in your Local Language? please have a read on:http://loco.ubuntu.com/teams C) Spam is NOT allowed. D) Trolling is NOT allowed. https://en.wikipedia.org/wiki/Troll_(Internet) E) Advertising is NOT allowed. F) Please, maintain an On-Topic approach when replying/commenting on any post. G) Feel Free to share your Desktop Screenshot, or any other picture/image/screenshot but please, make sure it is Lubuntu Related. H) This is not a support group. Please, make sure to post your Technical/Support Question on the appropriate areas like Ubuntu Forums, LXDE Forums, Ask Ubuntu and Lubuntu Mailing List. More information:https://wiki.ubuntu.com/Lubuntu/ContactUs I) If you would like to join Lubuntu Team, contribute and help to make Lubuntu even better, please have a read here: https://wiki.ubuntu.com/Lubuntu/GettingInvolved J) This Facebook Group is Administrated by Lubuntu Communications Team:https://wiki.ubuntu.com/Lubuntu/CommunicationsTeam _______________________________________________ # And this group had been created in: January 19, 2012 by Walter Lapchynski, one of Lubuntu Family Member # 1,717 members(74 new) · Invite by Email -- https://wiki.ubuntu.com/Ibere-Fernandes -- Mailing list: https://launchpad.net/~lubuntu-comms Post to : lubuntu-comms@lists.launchpad.net Unsubscribe : https://launchpad.net/~lubuntu-comms More help : https://help.launchpad.net/ListHelp
