On Jan 21, 2008 9:03 PM, Brian Burger <[EMAIL PROTECTED]> wrote: > Hi all, > > I'm the web contact person for Ubuntu Canada; last year we had > Canonical's loco-hosting folks set up a Drupal site for us - our > previous website had been home-hosted & static, we wanted something > that more Ubuntu Canada members could contribute to easily. > > However, the default theme in Canonical's Drupal installation includes > a whole bunch of links that're built right into the theme and broken > in any website but whatever it was originally designed for. > > There's also no way to edit a theme in the standard Drupal > installation we've been given - no SFTP/SSH access info has ever been > passed on, and Drupal's theme editor module isn't installed by > default. > > Worse, I've been waiting for four months (and three emails so far) for > any response from [EMAIL PROTECTED] on fixing these issues. I've gotten > NOTHING back, not even a short, "Hey we'll put you in the work queue > and get back to you shortly." - just nothing. > > Meanwhile, the Ubuntu Canada site is broken, unthemed and unfixable. > > I sent the first email back in early October, have sent monthly emails > since then asking for information, and gotten exactly zilch, nada & > nothing in reply. > > So does [EMAIL PROTECTED] actually work, or is it just routed to dev/null? > > Frustrated, > > Brian Burger > Ubuntu Canada Webmaster (for my sins) > ubuntu-ca.org > wirelizard.ca > > -- > loco-contacts mailing list > loco-contacts@lists.ubuntu.com > https://lists.ubuntu.com/mailman/listinfo/loco-contacts >
I've actually bothered to stick around in #canonical-sysadmin on a number of occasions as suggested, as well as sending a few personal e-mails, but have had little luck, or when I thought I had luck, found out that it was false hope. I don't remember who I spoke to first, but at that time the excuse was that they were busy due to Gutsy release proceding, and would get to the LoCo stuff after UDS. Later, I spoke to Jono Bacon to follow up, and he said he would "look into it internally", which maybe is related to the new hires line, but I'm not sure. Incidentally, I was told the same thing about new people just being hired, and was told that things would start to pick up significantly as soon as they were trained in. That was a few weeks ago now, so I'm not sure how much longer they intend to be in training. Additionally, on two separate occasions I had Benjamin Mako Hill promise me that he would address the ticket in question, at the very least getting an acknowledgement e-mail sent the very next day. In neither case did that happen, as Brian mentioned. While I am still willing to deal with this to some extent for the Ubuntu Canada site (which I help with), it has gotten to the point where I would not be comfortable trying to host a web site for Ubuntu Minnesota (my currently local group) with Canonical, as they simply do not deliver on their promises. I am quite disappointed. Meanwhile, Chris - the particular problem with the theme noted here is broken relative links, which can not be solved through CSS. If the community could get both a response and action from the Canonical sysadmins in 24 hours or so, then it would be workable to have them review PHP code in themes, but given the fact that Ubuntu Canada's timer of first request to functional web site is over a YEAR and still ticking, that clearly is not an acceptable solution. -- Tony Yarusso http://tonyyarusso.com/
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