Re: Pay for linux support (was - Re: iix and the rest og the world...)

[Aviram Jenik]

>
> > Giving support is good for them for another reason: if I can't connect
> > to my ISP, and he won't help me solve it, I'll stop using the ISP.
>
> And there is a rule of thumb (don's ask me for a proof): getting a new
> customer costs 5 times more than keeping an existing one.
>


Much more than a 'rule-of-thumb' - this is the ratio most classic marketing
text books agree on.

Too bad Israeli companies don't read much.

- Aviram


=================================================================
To unsubscribe, send mail to [EMAIL PROTECTED] with
the word "unsubscribe" in the message body, e.g., run the command
echo unsubscribe | mail [EMAIL PROTECTED]