On Tue, 2 Jan 2001, "Nadav Har'El" <[EMAIL PROTECTED]> wrote:
> I think this $35 number is highly exegerated. Let's get down to earth, people.
> The minimum wages in Israel are $4 an hour. Let's assume the ISPs are generous,
> and paying $8 an hour (I think they don't - most support people are young
> people without formal education or training in these subjects). Even if we
> exaggerate and assume extra costs (computers, food, rides, etc.) raise this to
> $10
Common wisdom says that an employee costs to the employer (*without* considering
equipment the employee uses) about twice the salary (bituach leumi, etc.)
I'd guess the salaries for support people are ~10$. Not high for the industry,
but quite reasonable for a high-tech worker. Double it, 20$. Add equipment,
management and similar things and you'll easily reach 40$ an hour. Now,
people do not have 100% productivity, so you need to up it to 60$ an hour.
A support call can easily take up 0.5 an hour *employee time* (meaning,
overhead from other stuff, trying to call the customer back, etc.).
So 40$ doesn't sound that unreasonable to me.
> Of course, the ISPs know the *real*
> statics very well, and can see that giving support is good for them.
Giving support is good for them for another reason: if I can't connect
to my ISP, and he won't help me solve it, I'll stop using the ISP.
So even if they lose money on support, they still need to give it,
otherwise people won't use their other services (such as connecting
through them to the internet...)
For exactly the same reason Bezeq loses money on 144: every number
they give means more calls made.
--
Moshe Zadka <[EMAIL PROTECTED]>
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