Why would you want to change that prompt? Sounds like a lot of extra work. Once we set up custom service menus and appropriate routing, that prompt is never heard again. Use a custom service menu and a company greeting if you want. We don't use company greetings anymore. It's kind of confusing for the customer to train them not to record the "welcome" part of the greeting in the CS menu, but in the company menu.
Michael Karaman -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Allen Sent: Tuesday, February 20, 2007 7:27 AM To: kxt@kxthelp.com Subject: KX-T: KVA 200 question I am installing a kva 200 and I changed the "Welcome to the Voice processing system" prompt in guidance 1 to a welcome greeting for the customer. I have placed guidance 1 in all places I could find yet it does not play. I did check and it is where it belongs. Good M,A,E have been disabled. Doing a trace, it says I am still in primary. I am not using the guidance select option at all. Any help would be appreciated. _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
