Just seeing if anyone has seen the behavior where the TVS-120 automated attendant, while holding calls destined for busy extensions, fails to access and play the Music on Hold for callers in between "Do you want to continue holding" messages.
The TVS-120 Auto Attendant WILL play the hold music when transferring calls to on-hook extensions or when paging on behalf of callers. It seems that only when an extension is busy and callers agree to hold that the music on hold is not available. Actually, the music is heard for a split second and then the caller experiences silence until the next "do you want to continue holding" message which is, of course, not an ideal caller experience. Any ideas? Thanks. Deidre Volcker [EMAIL PROTECTED] _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
