If the call is on hold by the TVS, then there is no music. But if the KSU has the call on hold, music is played. Thus when you dial an extension and it is busy, the TVS knowing it is busy, manages and holds the call to determine if you want to wait, try another extension or leave a message. It is not until the call is released from "management" by the TVS that you will hear MOH. Just think of your process of how the call is routed and you can determine if MOH will be heard. One way to get MOH is to set up extension transfer sequence to FXD, this is where the TVS will DISCONNECT the call from its' management and the KSU will handle routing.
Michael Karaman The Phone Network, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Deidre Volcker Sent: Tuesday, March 28, 2006 5:25 AM To: kxt@kxthelp.com Subject: KX-T: KX-TD1232 with TVS-120 Automated Attendant Not Accessing Musicon Hold for Held Calls Just seeing if anyone has seen the behavior where the TVS-120 automated attendant, while holding calls destined for busy extensions, fails to access and play the Music on Hold for callers in between "Do you want to continue holding" messages. The TVS-120 Auto Attendant WILL play the hold music when transferring calls to on-hook extensions or when paging on behalf of callers. It seems that only when an extension is busy and callers agree to hold that the music on hold is not available. Actually, the music is heard for a split second and then the caller experiences silence until the next "do you want to continue holding" message which is, of course, not an ideal caller experience. Any ideas? Thanks. Deidre Volcker [EMAIL PROTECTED] _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
