Nathan:
yeah you're kinda stuck. New technology is not always better. As far as the
PRI goes, I have a couple of questions for you to think about.
1. If the PRI goes down, do you have any analog lines for backup? Or is
this your sole means of inbound and outbound support?
2. What was the determining factor for the PRI? DID? density per cost over
analog? Inbound and outbound 800? Caller ID?
I'm sure the last choice in question number 2 was a factor. Are they
tracking SMDR inbound for Caller ID, as well as outbound? SMDR may be an
answer
here, or even call accounting software may assist them in viability of
numbers.
The called number would still be reported by SMDR, which would give them
some clue.
Steve L. Martin
_Surf Side Sound, Inc._ (http://www.surfsidesound.com/)
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