I think I did it this way once: have the overflow ring to a single line phone(ie 216) that is permanently forwarded to voicemail. Create a box for that ext (216). In that mailbox, set the overflow extension back to 192. If they choose 0 to go back to waiting, they will be put at the top of the queue though. Otherwise they can leave a message and you can put mw lamps for 216 on the phones who need it.
Or if you have it transfer to a group extension such as 193, or even a phantom ext, make sure you have created a mailbox for that extension 193. I'm not sure if that works ok or not, I can't remember. Hope this helps Charles ----- Original Message ----- From: "Michael R" <[EMAIL PROTECTED]> To: <kxt@kxthelp.com> Sent: Wednesday, January 12, 2005 12:45 AM Subject: KX-T: UCD goes to extension but not voicemail > Hi - > hoping someone can help: > my equipment: > KXTD1232-7 > TVS125 (voicemail) > DISA191 > > Considering there is no way for a caller to have the option to leave a > message while in a UCD queue on the DISA card (God I wish that was an > option - anyone know if that option works on a TDA?), I am forced to go > with option 2, which is: at the end of the UCD table, have the caller > transfer to an overflow extention. At that time I would like them to have > the option to press 1 to leave a message or press 2 to return to the UCD > queue (unless someone has a better idea). MY PROBLEM: when the caller > goes to the overflow extension, it transfers just fine, but the voicemail > never picks up...? > > If I have the call transfer to a real extension, it rings forever.... if > it transfers to a group extension (ie. 193), the call rings for a while > then transfers to the main menu on the voicemail. (please note that I am > using FXD to originally transfer to ext.192 (group 2) to utilize the DISA > card with OGM) > > Please help... thanks in advance. > > > > --------------------------------- > Do you Yahoo!? > Take Yahoo! Mail with you! Get it on your mobile phone. > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
