David, We too at times have sent in equipment for repair that has come back from repair not in working condition only to have it blamed on the description we gave to repair. If Panasonic replaced the HD and it is still saying that is missing the system it is probably something in the drive electronics and would probably be best to go back.
Kerry ----- Original Message ----- From: "David Jeter" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "'Panasonic KXT list'" <[EMAIL PROTECTED]> Sent: Friday, September 06, 2002 2:55 PM Subject: RE: KX-T: KX-TVS110 - NEW HDD NOT WORKING > Scott & KXT community, > Although, not certified for Digital, I HAVE taken Panasonic class for > analog, and this VM is covered as well. I do not, however, recall any class > time devoted to what you should do after a VM unit fails, is sent back to > Panasonic, and returned in the same condition. I DO know about the rotary, > and it's common uses. This is not a common situation. The system was NOT > flawed when in stalled, and performed perfectly, for a time. Panason had > already determined that the HDD was bad. Now, I understand that they may not > have positively identified the problem, and may have take my diagnosis as > fact, and swapped the drive to save time. In either case, it was obviously > not tested before leaving Atlanta. > > > > David Jeter > Vice President > Total Home Entertainment > 3501 I-35E > Waxahachie, TX 75165 > (972)938-1615 office > (214)893-3471 cell > (972)935-0539 fax > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of > scott > Sent: Friday, September 06, 2002 11:57 AM > To: [EMAIL PROTECTED]; 'Panasonic KXT list' > Subject: RE: KX-T: KX-TVS110 - NEW HDD NOT WORKING > > > Panasonic school is $500.00 well spent. It cover the KX-TD308, 816, > 1232 and TVS voice mail. The reason no one will answer you, is for the > fact you don't even know about the dip/rotary switch. Panasonic will > drive the message home about that one. > Please take the class. Many customers think the equipment is flawed > when its incorrectly installed by an installer who doesn't know the > system. I could go on but.................... > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of > David Jeter > Sent: Friday, September 06, 2002 11:06 AM > To: Panasonic KXT list > Subject: KX-T: KX-TVS110 - NEW HDD NOT WORKING > > > I posted a previous version of this and nobody replied with an answer. I > would appreciate more feedback if you know ANYHTING about this problem. > Here's the scenario: > > > - client complained that VM had crashed > - I had them power cycle, and things were fine > - The next week, same thing, and no recovery through power cycling > - Connected w/ HyperTerm, and got message on boot that no system > was found. > - Sent into Panasonic, and they replaced HDD. > - Re-Installed, connected, and same message. > - Called Panasonic, and in a condescending voice, the tech asked, > "Didn't > you turn the rotary switch to 5?" > - Went back, turned rotary to 5, booted up, and same thing. > > > If anyone has gone through this, I would apprecite any info you may be > able to lend. I don't know if this is something I should be worried > about fixing, or if I should box it up and send it back to Panasonic. > > Thanks, > > > > David Jeter > Vice President > Total Home Entertainment > 3501 I-35E > Waxahachie, TX 75165 > (972)938-1615 office > (214)893-3471 cell > (972)935-0539 fax > > > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
