Well, that is the way the boss wants it. On Saturdays, we have 4 CO lines but only 3 people to take calls. Say on Saturday all 3 people are busy taking calls and the fourth line rings, we want the VPS to grab it, tell the customer we will be with them soon, and then give them the option to leave voicemail or remain on hold until one of our other calls is over and we can then grab that call. I have the voicemail option working fine; its the hold problem I'm running into. Granted a lot of people will not want to wait over 4 minutes but many will. This is for a technical support office BTW. We're a fairly small crew here and don't have the massive hold times like some (AOL comes to mind) but nevertheless, we want the user to have the option to hold as long as they like. I hope that explained it a little better.
Rob > Rob, > > > a maximum of 4 minutes > Explain a bit more about the situation... _why_ would you want someone on > hold for that long? What are you trying to accomplish? There may be a better > way to solve it. > > > Charles _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
