Jim thanks for your 2 cents, you have a lot of good points,
I know for many years I have sat back and not answered the KX-T questions,
I sit back and think why I don't, and all I can tell you is that I service
over 4000 customers and have over 2200 Panasonic systems that my company
services,
I answer no less than 10 voice mail and phone systems questions a day, I
delete and set up mail boxes, reset passwords, even record greetings, program
buttons, turn ARS off, fax over help sheets for speed dial, time changes, for
my customers, Never do I bill, But I know where to draw the line, and my
customers trust me.
I think if more Panasonic customers would pick up the phone and ask for help
from their local dealer they would be happy with the amount of free help that
they could get.
Helping out each other is the point of this list, And the dealers that answer
questions do a good job of helping, If you see an e-mail from an end user
that is complaining about a dealer, or a dealer complaining about an end user
do what I do just hit DELETE,
Phil Lavery
<<
>I'm a bit upset at the "I've got mine" ......." If YOU don't, you are worth
>dirt".... attitude that I've seen lately on this list
>If you're certified and don't feel like participating in a discussion, why
>not just sit back and not bother to answer?? Many of these questions are
>being posed by end users..
>.who have been left in the lurch when a
> "certified" dealer went out of business, or refuses to respond in a timely
>manner once the check is in the bank........Yup......even some "certified
>dealers" aren't the best business people.
>Sure...some of the users that are on this list are trying to save a buck or
>two, but we'll end up with their business anyway....most of them learn it's
>just plain easier (and cheaper in the long run) to hire a professional.....
>I quit changing my own oil in my truck 30 years ago....but I'd have been
>pretty pissed if Ford said I wasn't ALLOWED to!....
> For what it's worth, I've helped out more that a few "certified" out of
>state dealers with jobs in my state ( CT ) when they couldn't legally run
>cable, or install equipment, without an electrical license. Their Panasonic
>certification doesn't mean s**t to our state electrical board. I didn't say
>"go get your electrical contractors license SLACKER".....
>Helping out each other....with the end user's benefit in mind.... is what I
>thought this forum was all about. By the way...there have been answers on
> this list that even Pana. tech support couldn't (or wouldn't) furnish.
>PLEASE ...Let's try and be civil. I couldn't be happier that I stumbled on
>this list a couple of years ago...it's been a WORLD of help!!
>Happy New Year
Jim Schultz
( a 25 year veteran of the phone wars!)
>>
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