T�rzio:
A melhor resposta a sua pergunta deveria ser: qual seu problema e porqu� estas interessado nestes frameworks? Eu tenho trabalhado em projetos de IT Governance e quanto mais conhe�o os frameworks (Cobit e ITIL) mais percebo que podem ser complementares, e n�o 'mutuamete exclusivos'. Mesmo correndo o risco da simplifica��o muitos tem colocado que o Cobit diz OQUE enquanto o ITIL diz COMO. � importante entender que o os dom�nios e processos do Cobit s�o mais amplos que os cobertos pelo ITIL. Por outro lado, os processos descritos no ITIL s�o bem detalhados oque facilita muito o entedimento e a implementa��o. Para entender melhor precisamos um mapa simples do Cobit e seus 4 Dom�nios e 34 processos: - Planning and Organization (PO - 11 processos) - Acquisition and Implementation (AI - 6 processos)- - Delivery and Support (DS - 13 processos) - Monitoring and Evalute (MO - 4 processos). O ITIL tem muita ader�ncia com o DS, parcial com AI e PO e muito pouca com MO. � realmente um desafio entender como todas estas coisas se juntam (+ ISO17799, BS15000, COSO, TickIT, NIST, PMI, CMMI...), e devemos ter cuidado com os 'fan�ticos'. O ISACA (i.e. que criou o Cobit) esta trabalhando em um projeto para mapear a rela��o entre estes frameworks e dever� estar dispon�vel ainda este ano. Abra�os Cristiano Kruel ------------------------------------------------------------ S�ncrono - IT Governance Mechanisms Tel.: +55 (51) 3024 2990 Cel.: +55 (51) 8122 9593 HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] www.sincrono.com.br COBIT Control Objectives for Information and related Technology was originally released as an IT process and control framework linking IT to business requirements. It was initially used mainly by the assurance community in conjunction with bus iness and IT process owners. Beginning with the addition of Management Guidelines in 1998, COBIT is now being used more and more as a framework for IT governance, providing management tools such as metrics and maturity models to complement the control framework. ITIL�The IT Infrastructure Library is a collection of best practices in IT service management. It is focused on the service processes of the IT and considers the central role of the user. _____ From: T�rzio Roberto da Silva Vieira [mailto:[EMAIL PROTECTED] Sent: sexta-feira, 7 de maio de 2004 18:39 To: [EMAIL PROTECTED] Subject: [itsm_br] Rec�m-chegado e ITIL x COBIT Boa noite a todos, Acabo de ingressar no grupo. O ITIL despertou muito meu interesse e penso em partir para uma certifica��o no futuro. Num semin�rio sobre o assunto foi questionado ao palestrante se o ITIL e o COBIT seriam concorrentes. O mesmo respondeu que n�o e que at� seriam complementares. Voc�s concordam com esta afirma��o? Agrade�o desde j� a aten��o dispensada. 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