----- Message from Jan Schneider <j...@horde.org> ---------
Date: Thu, 20 Feb 2014 10:27:30 +0100
From: Jan Schneider <j...@horde.org>
Subject: Re: [imp] Some of our users are loosing their mails.
To: imp@lists.horde.org
Zitat von ANANT S ATHAVALE <a...@isac.gov.in>:
----- Message from Michael M Slusarz <slus...@horde.org> ---------
Date: Thu, 20 Feb 2014 00:03:48 -0700
From: Michael M Slusarz <slus...@horde.org>
Subject: Re: [imp] Some of our users are loosing their mails.
To: imp@lists.horde.org
Quoting ANANT S ATHAVALE <a...@isac.gov.in>:
----- Message from Michael M Slusarz <slus...@horde.org> ---------
Date: Wed, 19 Feb 2014 23:33:54 -0700
From: Michael M Slusarz <slus...@horde.org>
Subject: Re: [imp] Some of our users are loosing their mails.
To: imp@lists.horde.org
Quoting Simon B <simon.buongio...@gmail.com>:
On 20 Feb 2014 05:54, "ANANT S ATHAVALE" <a...@isac.gov.in> wrote:
Dear List,
The users are using horizontal view. They click on a message and
it
gets
displayed at the bottom half. This also makes check box left to
that
message getting selected.
Now, they scroll down to see some other mails and while viewing,
they
decide to select some mails which can be deleted without even
opening/seeing. So, they do it by checking/clicking on the check
box
and
by now, they have already forgotten that, there is one message on
the
top,
which is already selected as it was being viewed.
Now, they click on Delete. So, this makes one extra mail getting
deleted,
though they don't intend to delete it.
Though, I feel, it is the user who is doing the mistake, but, how
to
avoid
this happening, even unknowingly.
--
There's a confirmation preference isn't there? To have a pop-up
confirming
deletes? Turn it on and lock it?
And/or use a trash mailbox. So it is not a destructive action.
michael
--
___________________________________
Michael Slusarz [slus...@horde.org]
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----- End message from Michael M Slusarz <slus...@horde.org> -----
The main problem is, they should immediately realise that, they have
deleted a mail accidently. The users would have either setup Trash
cleanup policy or they may be cleaning up on their own. Realilsing the
mistake later is a problem.
At some point, a user has to accept responsibility for pressing the
delete button. You can't make deleting a process that takes seconds
every time you do it or else the user wont use your program.
IIRC, there was a study somewhere that indicated that the confirm
delete
file message in Windows was absolutely worthless. After the first few
times it was viewed, people just clicked OK blindly to remove the modal
popup whether they meant to delete the message or not. The popup did
nothing to warn them - it was just an annoyance.
Same here. The Trash mailbox exists for precisely this purpose
(analogous to the recycle bin on Windows). Users know to search there
if they accidentally remove something.
I don't see the need for a modal popup warning in Trash mailbox
either.
If people are individually deleting messages from the Trash, they have
gone out of their way to go into there, select individual messages, and
click Delete. This is *2* times they have indicated they want to
delete
that message. If that is not confirmation that they really want the
message deleted, then nothing is. (Again... a modal popup is NOT going
to help here for the same reasons as stated above.)
Or else you can simply disable deletions in the Trash mailbox and rely
on a logintask/cron job to periodically clean out the trash. Then
users
could never permanently delete messages on their own.
michael
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Michael Slusarz [slus...@horde.org]
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----- End message from Michael M Slusarz <slus...@horde.org> -----
I agree with everything. But, still not clear why a mail should get
selected when opened for viewing. If I get a clarification on this, I
can
convince my users. I know, there may be very genuine technical reason
behind it, which I am unable to think of. Please clarify.
I know, the efforts which has gone through developing this application
by
you is tremendous and it is very easy to question somebody, but when it
comes to implementation, there will be some technical constraints.
So, just wanted to understand the same, so that, it is easy for me to
convince my users, why such behaviour.
Because that's exactly what you want or expect from a mail client. If
you view a message, then click delete, you want to delete exactly that
message.
--
Jan Schneider
The Horde Project
http://www.horde.org/
https://www.facebook.com/hordeproject
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----- End message from Jan Schneider <j...@horde.org> -----
OK. I am understanding....But, is the following logic worth implementing?
Option 1: If more than 1 message is selected, clicking on delete should not
delete the message which has also been opened for viewing. It should
exclude the mail which has been opened for viewing.
Option 2: If only 1 message is selected and irrespective of whether it is
also opened for viewing or not, clicking delete button, should delete that
mail.
Sorry to trouble you with my ideas and it may not be feasible also. But,
I think, this may solve our users issue of unknowingly deleting the mail
which was basically opened for viewing and not for deleting purpose.
--
Regards
Anant
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