Quoting ANANT S ATHAVALE <a...@isac.gov.in>:
----- Message from Michael M Slusarz <slus...@horde.org> ---------
Date: Wed, 19 Feb 2014 23:33:54 -0700
From: Michael M Slusarz <slus...@horde.org>
Subject: Re: [imp] Some of our users are loosing their mails.
To: imp@lists.horde.org
Quoting Simon B <simon.buongio...@gmail.com>:
On 20 Feb 2014 05:54, "ANANT S ATHAVALE" <a...@isac.gov.in> wrote:
Dear List,
The users are using horizontal view. They click on a message and it
gets
displayed at the bottom half. This also makes check box left to that
message getting selected.
Now, they scroll down to see some other mails and while viewing, they
decide to select some mails which can be deleted without even
opening/seeing. So, they do it by checking/clicking on the check box
and
by now, they have already forgotten that, there is one message on the
top,
which is already selected as it was being viewed.
Now, they click on Delete. So, this makes one extra mail getting
deleted,
though they don't intend to delete it.
Though, I feel, it is the user who is doing the mistake, but, how to
avoid
this happening, even unknowingly.
--
There's a confirmation preference isn't there? To have a pop-up
confirming
deletes? Turn it on and lock it?
And/or use a trash mailbox. So it is not a destructive action.
michael
--
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Michael Slusarz [slus...@horde.org]
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----- End message from Michael M Slusarz <slus...@horde.org> -----
The main problem is, they should immediately realise that, they have
deleted a mail accidently. The users would have either setup Trash
cleanup policy or they may be cleaning up on their own. Realilsing the
mistake later is a problem.
At some point, a user has to accept responsibility for pressing the
delete button. You can't make deleting a process that takes seconds
every time you do it or else the user wont use your program.
IIRC, there was a study somewhere that indicated that the confirm
delete file message in Windows was absolutely worthless. After the
first few times it was viewed, people just clicked OK blindly to
remove the modal popup whether they meant to delete the message or
not. The popup did nothing to warn them - it was just an annoyance.
Same here. The Trash mailbox exists for precisely this purpose
(analogous to the recycle bin on Windows). Users know to search there
if they accidentally remove something.
I don't see the need for a modal popup warning in Trash mailbox
either. If people are individually deleting messages from the Trash,
they have gone out of their way to go into there, select individual
messages, and click Delete. This is *2* times they have indicated
they want to delete that message. If that is not confirmation that
they really want the message deleted, then nothing is. (Again... a
modal popup is NOT going to help here for the same reasons as stated
above.)
Or else you can simply disable deletions in the Trash mailbox and rely
on a logintask/cron job to periodically clean out the trash. Then
users could never permanently delete messages on their own.
michael
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