IBM SUPPORT does not help in situations where it's a configuration issue. If the error is the IOCDS was not updated, then they are not responsible. On the other hand, if the problem is hardware, then hardware support is responsible and if there is a software bug then software support is responsible. Everyone is responsible to point the figure at someone else so they don't have to deal with it. If you point the finger at support hard enough, they may resolve the issue for you.
If you actually mean IBM PROFESSIONAL SERVICES is maintaining this system, then yes, they are responsible. It seems strange that they have been down for 3 weeks and not screaming. Maybe you should have them consider allowing you access to the hardware console (temporarily). Jon Perryman On Wednesday, May 7, 2014 5:01 PM, Karl Severson <[email protected]> wrote: Now, all of the procedures that you listed above should be something that someone from IBM could do, yes? Or is the customer expected to do all of the troubleshooting? I am not on site as I mentioned in my first post and since the customer is paying for IBM support, I would think that this is something that they could or should do. Having said that, I am going to try and get to the site if and when IBM shows up because I want to see what goes on. Maybe I will be of more help if this ever happens again. > >I just got a note from the customer - after trying to IPL from tape going >through the load process on the HMC the system and the tape drive both showed >loading but after about 30 seconds they got the message: The load failed. >Display the Hardware Manager for the CPC to see detailed messages. ACTZ01AC. > I asked him to see if he could find out what the Hardware Manager had to say >but he has probably gone home for the day. > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
