Many years ago when my organization was developing thousands of online screens for our IMS applications, I tried to get our screen design standards committee to implement a standard that would have required a message id to appear beside every error message displayed on the screen. They flatly refused to consider the idea.
On Fri, Jun 12, 2020 at 12:39 Seymour J Metz <sme...@gmu.edu> wrote: > I was once involved with a lady who had been director of user support, and > thought that she deserved a medal for putting up with it. > > On the flip side, there are some users who know what they are doing and > give you the data that you need to resolve the problem. Cherish them. > > > -- > Shmuel (Seymour J.) Metz > http://mason.gmu.edu/~smetz3 > > ________________________________________ > From: IBM Mainframe Discussion List [IBM-MAIN@LISTSERV.UA.EDU] on behalf > of R.S. [r.skoru...@bremultibank.com.pl] > Sent: Friday, June 12, 2020 7:23 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: Messages & Codes (was Re: "Everyone wants to retire > mainframes") > > W dniu 12.06.2020 o 12:59, Seymour J Metz pisze: > > Well, if they come from a world where there is no messages manual, it > may not occur to them to RTFM; that should be part of their initial > training, but we all know how generous education budgets are these days. > > I teach mainframe courses in Poland, including "Mainframe and z/OS > Introduction". One of the topics I present is documentation, messages, > and WAY OF WORK. I really need to explain it is good idea to read > sysout, analyze messages, check them in documentation. > People are trying to use google, of course not for "IEC030I", but rather > for "my job fails - IEBGENER is broken". And they are looking for some > forum where other newbies answer incorrectly to bad questions. ;-) > As a "bonus" topic on JCL course we have problem investigation - I have > several cases with typical errors and the task is to find the > explanation in the documentation. OK, find and *understand*. > > > -- > Radoslaw Skorupka > Lodz, Poland > > > > > > ====================================================================== > > Jeśli nie jesteś adresatem tej wiadomości: > > - powiadom nas o tym w mailu zwrotnym (dziękujemy!), > - usuń trwale tę wiadomość (i wszystkie kopie, które wydrukowałeś lub > zapisałeś na dysku). > Wiadomość ta może zawierać chronione prawem informacje, które może > wykorzystać tylko adresat.Przypominamy, że każdy, kto rozpowszechnia > (kopiuje, rozprowadza) tę wiadomość lub podejmuje podobne działania, > narusza prawo i może podlegać karze. > > mBank S.A. z siedzibą w Warszawie, ul. 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