I tend to agree with Gregory and others. If it's Severity 1 then that should mean you're working on the problem round the clock. A serious problem should be treated seriously, basically.
However, a *little* nuance is in order. For example, we now have smartphones and high speed networks with VPNs. You can work a problem from practically anywhere, and you can even be snoozing a bit (with the ringer and vibrate set to maximum) if you can't do anything else until IBM responds. Which might be a very good thing to do, actually, since tired people don't solve problems as effectively. I could also imagine situations where you can only effectively work a particular critical problem at certain times -- where the problem determination might be disruptive, and you can't afford that until a certain time or day. In that case it could make sense to bounce the severity up and down. Basically, "use good judgment." But I have observed occasions when a Sev 1 hasn't been declared and it should have been, so guard against that. Airline pilots, for example, sometimes fail to declare an emergency perhaps because it would psychologically feel like failure -- and thus a few of them have run out of fuel without even informing air traffic control they were running low. - - - - - Timothy Sipples Inviato dal mio iPad > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
